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Business Profile

Patent Agents

General Patent Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patent Agents.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/03/2024 my debit card was charged $996.00 by General Patent Corporation. I did not make or authorize this transaction. My bank stated I need to work with the merchant to dispute the charge, but neither phone number listed is working. I believe this is not a valid merchant, and I am seeking assistance having this transaction disputed and the money put back into my account.

    Business Response

    Date: 06/20/2024

    We regret to hear that someone has charge ****************** debit card without authorization. However, it certainly wasn't charged by General Patent Corporation. We are not a merchant, we don't sell anything, and we do not accept credit or debit cards. General Patent Corporation is a professional service organization. We don't even have any ability to process a credit or debit card, because we don't have--and never had--a merchant account. In our 37 year history we never had any complaints and never charged anyone's debit cards. Furthermore, General Patent Corporation is no longer located at ********************************************************** and haven't been there for a long time. This is a regrettable mistake at best, or, at worse, an attempt at extorsion. 

    Sincerely,

    General Patent Corporation

General Patent Corporation is NOT a BBB Accredited Business.

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