Complaints

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• 

  Mullooly, Jeffrey, Rooney & Flynn

  6851 Jericho Tpke Suite 220 Syosset, NY 11791-4449

• 

  Mullooly, Jeffrey, Rooney & Flynn

  6851 Jericho Tpke Suite 220 Syosset, NY 11791-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a levy put on my bank account for a debt I was unaware of from 2010. I had to pay a non refundable fee which I could not afford and after I provided my personal information, I was granted exemption and my funds were released, minus the fee. Now just a couple months later, I have received another letter regarding the same debt, requesting payment yet again and threatening to take legal action once again when I just went through this whole process already and received exemption. My situation has not improved, I do not have the resources to pay this bill and I dont want to keep getting harassed about it

  Business Response

  Date: 02/03/2025

  Our law firm, Mullooly,Jeffrey, Rooney & Flynn LLP (hereinafter MJRF"), represents the original creditor, ***************, N.A. (FIA Card Services, N.A., hereinafter referred to as our client), for collection of the consumers credit card account.  There was a hold on the consumers ************* account based upon our clients judgment. Upon receipt of the consumers exemption claim, **** released the hold on her ************* account, however, the debt still remains due and owing to our client.  Any non-refundable fee was not taken by our client but was charged by her own banking institution.  **** provided a copy of the judgment and two years of credit card statements regarding the debt to the consumer following receipt of her initial Better Business Bureau (BBB) complaint dated 12/9/2024.  MJRF later sent the consumer a letter offering different settlement options dated 1/15/2025.  Upon receipt of the consumers instant BBB complaint dated 1/22/2025, **** has taken note of her cease and desist request.  Should the consumer wish to discuss her matter or a possible resolution, she can call MJRF toll free at ************ or ******** *******, a non-attorney debt collector at MJRF, directly at ************.  This communication is from a debt collector.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:What  is being done to me is harassment. I have already provided proof that I am unable to pay this **** from over a decade ago because I am in a bad position financially. I have provided proof that my child is chronically ill and I am needed at home to care for him therefore I cannot work. I have provided proof that my only income is from temporary assistance through social services which is deemed exempt from collection. I cannot afford for my bank account to be levied again and incur more non refundable fees. I just provided all this proof a few months ago and they turn right around and come after me again. That is not right and should not even be legal . I cannot afford it now just like I could not afford it in December.  I do not want to keep getting harrassed about it .

   

  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* with the last four digits of my social security of xxx-xx-****.The law firm Mullooly, Jeffrey, Rooney and Flynn applied lien on my house in ********** ****They (the law firm) have confused me with my son ****************************. My son has social security of xxx-xx-****. He had a number is financial problems and as a result applied for and was granted bankruptcy judgment years ago. He (my son) confirmed that the debt was indeed his under social security of xxx-xx-**** I requested the lien on my house dropped on my house and property in ********** ****The house and property are owned by ************************* Senior ONLY and NOT my son **************************** (my son). His financial debts are not mine, so a ************** will be appreciated.EVERYTHING STATED ABOVE CAN BE EASILY PROVEN Statewide Lien: *********** file in special civil court in Ocean County. Case Number: OCN-DC-******-19 Attorney's name is ************************* .... Attorney Bar ID: *********

  Business Response

  Date: 12/19/2023

  ******** *** ****
  
  ****** ******** ******
  
  
  ***      ********* * **********
              *************************
  
  To whom it may concern:
  
              I am a partner in the collection law firm of Mullooly, Jeffrey, Rooney &Flynn, LLP and have reviewed the above referred complaint. We are a debt collection law firm and my investigation of the complaint is the following.
  
              My firm was retained on July 2019 by ******* *** *** (a creditor) to bring a legal collection action against a different individual with a similar name to the complainants.
  
              There is no judgment against **************. The problem lies with the title company picking up the judgment against the wrong **************************
  
              I have sent a letter to ************** for his use with his title company, stating there is no judgment against him or his real estate.
  
  Very truly yours,
  **************** *****
  
  This communication is from a debt collector.

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Looking for closure on case ID **************** received the promised letter to close this case satisfactory (see below), December 19, 2023 Better Business Bureau RE: Complaint # ********** ************************* To whom it may concern: I am a partner in the collection law firm of Mullooly, Jeffrey, Rooney & Flynn, LLP and have reviewed the above referred complaint. We are a debt collection law firm and my investigation of the complaint is the following. My firm was retained on July 2019 by Unifund CCR LLC (a creditor) to bring a legal collection action against a different individual with a similar name to the complainants. There is no judgment against **************. The problem lies with the title company picking up the judgment against the wrong *************************. I have sent a letter to ************** for his use with his title company, stating there is no judgment against him or his real estate. Very truly yours, **************** *****

  
  
  
  
  
   
  

  Business Response

  Date: 01/09/2024

  ****** ******** ******
  
  ***        ********* * **********
                *************************

  To whom it may concern:
  
              I am a partner in the debt collection law firm of Mullooly, Jeffrey, Rooney &Flynn, LLP and have reviewed the above-referenced updated complaint submitted by ************************* on January 3, ****.  My investigation of the complaint is the following:
  
              My firm initially sent a letter to ************** (referenced in my complaint response dated December 19, 2023) on December 14, 2023 for his use with his title company, stating there is no judgment against him or his real estate.  
  
              In response to **************** updated complaint and email received, we resent the letter to ************** on January 5, **** by email (see attached redacted) and by regular mail on January 8, ****. 
  
  Very truly yours,
  **************** *****
  
  This communication is from a debt collector.

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a debt collector that is bullying me in attempt to collect a debt. I received several letters and now they have frozen a financial account that do not belong to me but to my partner. They have contacted my job and livelyhood. The constant communication and attempt to financially hurt me has caused me anxiety and fear. I attempted to call the company to try to find a resolution and left voicemails but no response. They refused to speak to me and continue to find avenues to create fear and I feel unprotected.

  Business Response

  Date: 12/18/2023

                                                                                                                                                  ******** *** ****
  
  ****** ******** ****** **** ******* ****** *** ******* ********
  **************************************************
  ************ ******** *****
  
  ***      ********* *** ********
  
  To Whom It May ********************************************************************************** I am a partner in the collection law firm of Mullooly, Jeffrey, Rooney & Flynn LLP and have received and investigated the above-referenced complaint of ********************
  
              My firm was retained in April 2017 by a creditor, *************************** d/b/a **********************, **** to bring a legal action to collect an oil bill owed by ******************* in the sum of $1,231.70.
  
              An initial Validation Notice was mailed to ******************* on 4/20/2017. A lawsuit was commenced in June of 2017 and a judgment was entered on August 11, 2017 (copy attached) in the sum of $1,499.06.
  
              Since the entry of judgment, our office has been unsuccessful in collecting the judgment despite many attempted asset searches. We have attempted an income execution through the local **************** We have used all legal means to resolve this.
  
              We recently sent a restraining notice to Teachers ********************* The credit union has informed us (see attached) that the judgment debtor has an account with $4,122.00 in his own name. ************** complains that the funds in his account belong to someone else.  The credit union disagrees.  We have received an exempt property claims form today (copy attached).  We will contest the exemption claim and let the Court decide it.
  
              In an effort to amicably resolve this case, if ************** calls me on my cell phone at ************, I will ask the client to waive judgment interest since 2017. 
  
  Very truly yours,
  **************** *****
  
  This communication is from a debt collector.

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I tried calling and left messages to get this resolved and they never got back to me. I will try to contact them again in meantime I would like for them to act more professional. Thank you

   

  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/30/2023

  RE:      Complaint ID# ********
  
  To Whom It May ********************************************************************************** I am a partner in the collection law firm of Mullooly, Jeffrey, Rooney & Flynn LLP (****) and have received and investigated the update to ********************* complaint submitted on December 20, 2023 under Complaint ID# ********.
  
              Despite **************** claim that our firm has been unresponsive to his voicemail messages,a non-attorney debt collector has attempted to return **************** call but has been unable to leave a message due to his mailbox being full. 
  
              Since **************** initial complaint, I have spoken with him and our client has agreed to resolve his account for the judgment entry amount of $1,499.06 (waiving any post-judgment interest since the judgment entry date of August 11, 2017) by conditional release from his Teachers ******************** account.  My firm is currently awaiting payment from Teachers ********************. 
  
  Very truly yours,
  **************** *****
  
  This communication is from a debt collector.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt consolidation started 2008 for BOA file ********, paid $150.00 monthly for 12years. Received letter dated 1/31/23 stating balance owed of $7583.59, which I feel I do not owe. Received letter on 1/31/23 from Mullooly Law Firm which stated that i could pay $3033.44 before April 30, 2023, which i know I did not owe this. On 2/24/23 Mullooly Law Firm withdrew $15,167.18 from my BOA checking account which is double the amount they said I owed and without my authorization. I am requesting a full refund or a refund of $12103.74 since they state I owed $3033.44. I have attached a copy of the letter I received on 1/31/23. Your help in this matter would be greatly appreciated, thank you!

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received January 28. Letter dated January 25, 2023 Claims a balance owed of $28,040.58 owed to **** of America. I am not aware of any such debt. I am a disabled senior citizen and this is not a valid debt.

  Business Response

  Date: 02/14/2023

  I am a member of the law firm of Mullooly, Jeffrey, Rooney & Flynn LLP.  We represent the original creditor, **** of America, N.A., in their matter against ************************* regarding her credit card account ending **** (formerly ****).
  Despite the consumers contentions, she was aware of this debt.  Her credit card account was open for twelve (12) years.  After being served with the Summons and Complaint for this matter on July 18, 2019,the consumer appeared in the action by filing an Answer dated August 19, 2019.  The consumers Answer bears the same address that our firms January 25, 2023, letter was sent to, which she received and attached to her complaint (reflecting the balance of $28,050.58).  The consumer was also sent documentation regarding this debt to that address in January 2020 and in a Motion for Summary Judgment that was filed in December 2020.  The Court granted the Motion for Summary Judgment on April 26, 2021, and later entered a judgment against the consumer on May 20, 2021.  Notice of judgment entry was also sent to the consumer at that address.
  
  We have processed the consumers cease and desist request in her complaint.
  
  Very truly yours,
  
  *******************************************
  
  This communication is from a debt collector.