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Business Profile

Optical Repair

Eyewear Designs Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of New Balance glasses for my son. Over the course of several months, the frames cracked several times. Each time they cracked in nearly the same spot. One time I was simply cleaning them (gently) and they snapped right in my hand so I know this was not a matter of a child causing the issue. ******* replaced the frames each time but my son often had to be without glasses or had to go to school with tape on his frames. They were breaking so often that many times both the frames were broken at the same time. During his use of these frames his prescription changed and I had to pay for new lenses. Shortly after the frames broke yet again. I could not let this continue and had to buy my son two entirely new sets of frames. The lenses didn't fit (we searched for a match but ******* didn't have one) and so I had to pay the cost of that yet again. I filed a claim against *********** but found out that it was EYEWEAR DESIGNS LTD. that produced the product. They emailed me and said the only thing they could do was replace the frames. That is useless to me as they are going to break again. I expect the company to make good for a bad product. There is clearly a fault in the manufacturing and the ******* Manager confirmed I was not the only customer with an issue with these frames. I plan to take this to small claims court if not handled via BBB. I have all of my receipts in a file but I'm unable to attach it here because it's saying the file is too large. Please contact me with a way to submit the file.

    Customer Answer

    Date: 03/27/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Eyewear Designs Ltd. in the process of being resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

Eyewear Designs Ltd. is NOT a BBB Accredited Business.

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