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Business Profile

Personal Protective Equipment

RN Wellness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Protective Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased COVID testing kit - returned for a refund but have never received a credit for the refund despite many emails requesting it

    Customer Answer

    Date: 09/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by RN Wellness LLC regarding complaint ID ********.
    I can confirm that the business has still not reached out to me regarding this matter. 
    *****************

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small non-profit chamber music festival. In an attempt to keep our artists, staff, crew, and patrons safe, we planned to test all of the first three of these groups daily. In order to do this, we ordered **** test kits from RN Wellness. After the first 100 or so tests, we soon realized we had been sold faulty tests - odd lines in weird places, pale false positives (follow-up tests from other sources being all strongly negative, etc.). We quickly stopped trusting and using these tests (after a couple of very nerve-wracking days for many folks who believed them) and ordered new tests from another source. On 8/6, I wrote to RN Wellness to say we had needed to do so and want a refund (the nearly $4,000 we spent on these useless tests, as you can imagine, is not negligible to a non-profit like ourselves). After repeated emails, on the 12th I received a message from them that they would see what they could do. Since then, my daily messages and now calls have gone unanswered, the bad tests sit in my office and will expire shortly - I don't want them putting me off and then saying "we can't take these back, they are expired!" Thank you for any help you can provide in getting us money back for the unopened tests.

RN Wellness LLC is NOT a BBB Accredited Business.

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