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Business Profile

Pet Containment System

Fido's Fences Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a wireless fence and collars for our 2 dogs. Before a year had elapsed, the dogs had chewed off the collars and the transmitters were missing. We were told that we had to purchase new transmitter collars at a cost of almost $300 each. After spending over $2,000 on the system, it should be reasonable to get replacement collars. I spoke with other providers and it is not uncommon for this situation to occur.

    Business Response

    Date: 10/30/2023

    The warranty does not cover loss. Warranties never cover loss. If the the collars are damaged we can replace them for a $35 dollar replacement/restocking fee. ******** chewing off the collars and them being lost is not the fault of the product or the company. If the customer would like to contact us directly, we can offer a discount on the replacement collars. We can not give the items away for free to any customer that claims to have lost an item. Fido's Fences is not at fault for the collars loss but we are willing to help out with the cost of purchasing replacements.  Thank *********************** Please call ************** directly to resolve the issue promptly.   

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