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Business Profile

Picture Frame Dealers

United Mfrs. Supplies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Picture Frame Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've ordered products online and shipping was included. After unboxing the shipment, I noticed that one item was not included in the shipment. I notified customer service , who replied with a message saying it was included. I explained that I double checked the package and package materials, and the missing item was definitely not included. A replacement was requested. **************** said they'd refund me, but I didn't want a refund, because that meant I had to reorder and pay shipping to the value of 1/3 of the missing item's cost. I wanted a replacement shipped. What seems unfair, is expecting me to pay the shipping fee. I ordered this product as part of an original shipment that included shipping. UnitedMfrs messed up the order, which is not the end of the world, but the decent thing to do would be for UnitedMfrs to take responsibility for the mishap and correct the mistake at no extra cost to the customer.

    Customer Answer

    Date: 04/29/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding United Mfrs. Supplies, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

United Mfrs. Supplies, Inc. is NOT a BBB Accredited Business.

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