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Business Profile

Student Loan Services

SLC Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began working with this company in Jan of this year 2024, I was told I had to pay ******* dollars initially, then the payments would drop to ****** monthly. They were going to consolidate my loans and put me on the SAVE repayment plan. The payments of ****** are to make payments to my student loans. I got another call from another company about the Borrowers defense program and I began to tell them I am working with SLC group. She looked up my file and told me my loans have been consolidated since 2022 and that I have been in review for the SAVE program since 2022. She prompted me to do more research on this company because it sounded like a scam. I have since made calls and sent e-mails to SLC Group with NO RESPONSE. I want a full refund of my ******* dollars they have done zero work on my behalf

    Customer Answer

    Date: 05/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by SLC Group regarding complaint ID ********.

    Sincerely,

    *********** ******

  • Initial Complaint

    Date:07/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted via Cell Phone about their service and badgered into agreeing to fill out a Digi Signer Contract of sort. I was sleep deprived from providing Nursing my husband back to health after a long hospital stay. The person that called was describing services for Loan Forgiveness for a fee of $260 per month for a time period of 120 month. my Government Student Aid Loan. She even baited me with Phone calls each month ( starting May 5, 2023 and one more time June 16, 2023). On Friday July 14, 2023, I received an e-mail dated July 13, 2023 via ********* e-mail. It stated.... " just a friendly reminder of your upcoming payment with us. " . Signed "King regards" " ********************* *************************************** with the following phone numbers...************ / *************.I called both of these phone numbers and the first stated mailbox is full the second was/ is a fax number. I did some investigation on my own and found there was a previous complaint to the BBB and also found that there was a Class Action Suit with findings against them.Mainly I want to have them leave me completely alone.

SLC Group is NOT a BBB Accredited Business.

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