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Business Profile

Bank

Community Bank, N.A.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Community Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Bank, N.A. has 213 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a mortgage with ****** savings bank with my ex husband ******** (*****) ********** in August of 2021 I bought this home from him and opened a new mortgage in just my name. Previously the home had been insured under a policy in *****'s name only by ******* insurance. When I bought the home from him I reminded him to cancel the policy as I had to get a new policy in my name in order to close on the house. This policy was through Erie & Niagra and was paid in full for the year in August in order to close. I recently found out that in October of 2021 ****** savings (now community bank) was billed for and paid ******* for insurance in a policy that is not in my name. I never said it was ok to pay this and it shouldn't have gone through as *****'s name is not on the mortgage or deed to the home. I called and in formed the bank of everything I discovered Monday and they are just telling me they are investigating it.

      Business Response

      Date: 10/14/2022

      Community Bank, N.A. researched the
      customer’s concerns. We have worked directly with the customer regarding the circumstances and have agreed to a mutually acceptable outcome. It is believed that we have
      assisted the customer to their satisfaction and consider the complaint closed.

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday (August 31, 2022) morning around 9:30 am, I went to withdraw $750.00 (seven hundred fifty dollars and no cents) from Community Bank southside, Oneonta, NY from my bank account. I went to the drive-in teller window outdoors and requested the amount in $50.00 increments, and I was in a rush, so I did not count it--I use Community Bank for many years and never have had a cash transaction issue. When I went to another bank to deposit some of the money, I noticed that I was only given $700.00 (seven hundred dollars and no cents) in the envelope from Community Bank and not $750.00. Fifty dollars ($50.00) was missing. I also recalled that again, the window tellers ask people that have dogs in their cars (I traveled with my dogs that morning) if they want dog biscuits. This had occurred during the financial transaction; I denied the dog biscuits. I found this as a distraction from my receiving my money, and my dogs do not like some dog biscuits. Other banks do that also in the drive-in window, offer dog biscuits. It seems like fake friendliness since the banks do not offer better interest rates, and do not offer silver/gold coin/ingots buys and trading. So, I was shorted $50.00. I called the bank branch and spoke to a person named Amber who said that the bank teller's drawer was in correct count of money and maybe the bills given were stuck together since they were new. I counted the money fifteen times and only two were stuck together and when separated it still came out short $50.00. It is possible that the bank had a drawer start that was short under $50.00 and this is why the drawer was still accurate in count later. If they can offer dog biscuits at a teller window and not give proper financial transactions, the FDIC or some bank consumer agency should be notified. My receipt has drawer # 30921, transaction # 13, date: 8/31/22 time: 9:29 am. I will not upload receipt because it has part of my account number. I want my $50.00 returned.

      Business Response

      Date: 09/16/2022

      Community Bank, N.A. has worked directly with the
      customer and came to a mutually agreed upon resolution.  This complaint is
      considered closed. 

      Business Response

      Date: 09/29/2022

      The respective Community Bank Branch has addressed the
      matter further with the customer and the matter is now considered resolved. 

      Customer Answer

      Date: 10/03/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 
       
      ***** ********* 

    Community Bank, N.A. is NOT a BBB Accredited Business.

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