Reviews

This profile includes reviews for Empower Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Empower Federal Credit Union has 21 locations, listed below.

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  Empower Federal Credit Union

  1 Member Way Syracuse, NY 13202

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  Empower Federal Credit Union

  15 East Genesee St. Baldwinsville, NY 13027

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  Empower Federal Credit Union

  5791 Route 31 & 11 Cicero, NY 13039

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  Empower Federal Credit Union

  520 South 2nd St. Fulton, NY 13069

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  Empower Federal Credit Union

  100 George St. Oswego, NY 13126

Review Details

• Review fromWilliam E

  Date: 12/12/2024

  1 star
  Empower runs my 401k plan. I applied for a hardship with drawl for a 5% down payment and closing costs on a house as well a 15-20% reserve money so if i may choose I can pay off PMI. And or make mortgage payments if in financial troubles. I am paying rent as well as a mortgage. And to cover property repair to make house habitable. It is currently inhabitable and has been vacant for over a year after owner died. Was told they would give me bare minimum to cover 5% down and closing $19000. When I have $65000 avail I have available. Total repairs are est $136000, with at least $40000 to habitable. I have invested over $3500 in the property purchase non refundable between good faith payment $1500, a 2 separate inspections. Not including hours of personal time as well as my contractors time. And 2 separate contactors time. At this pint I am suing Empower for lost money invested in property and total control of my funds. Empower is incompetent at administrating a 401k plan. And have heard multiple complaints from fellow employees about such.

• Review frommercedez g

  Date: 08/28/2024

  1 star
  I was told by the loan coordinator at empower that i can set up my direct deposit to my auto loan. I had a couple months of no issues with depositing into the auto loan then randomly it stopped. I called and they said it still can be done so i reconnected the direct deposit and now it has stopped again. I do not want to use my checking or savings account with this bank.
  What they do is hold all transactions done over several different days and post RIGHT BEFORE a deposit so you get dinged with several over draft fees. I hate this company with a passion. I cant wait to refinance ANYWERES else.

• Review fromNancy B

  Date: 08/16/2024

  1 star
  Wow, nothing but negative complaints. I’ve only belonged to Empower for about two weeks and I’m done with them. I deposited three checks, local and not very big to the ATM and several days later, still not available. I called and got their call center.-you can’t even call your branch. Hung up on twice and then the young man I spoke with refused to acknowledge me or answer any questions, just giving canned answers like he was reading from a script. I asked for a supervisor, but she was worse. She honestly yelled at me, stating I had every right to complain, but I should’ve waited until after she reviewed call. How do I know when she Reviews calls? How would she know to review the call before there was complaint? She ignored that. She accused me simply trying to pit a supervisor against an employee as I must’ve enjoyed seeing them get fired. It was Ridiculous. I drove to my branch and a nice gentleman released my money and told me to stay away from the ATMs, they are terrible, and he also said he once worked for the call center and they are terrible as well. He told me that while he was emailing, a VP told him to have me call, that she could talk to me and help me. When I called, she was downright abusive, shouting at me and telling me she was having me kicked out of the FCU. Today, a few days later I got a call from another VP who said I could stay, but I’m no longer allowed to make phone calls. I asked him if he heard the calls and he said yes, but he only remembered what I said and nothing that anyone else said or did. Exactly, that’s why they record, to use it against the customer. I would steer clear of any business you can that depends call centers to do their jobs. It’s always going to be a hassle.

• Review fromjulia l

  Date: 07/08/2024

  1 star
  They are thieves! Do not get an auto loan from them! If they think you don’t have insurance (on a summer vehicle) they will start over charging your car payment and taking the money out of your account with out warning! Then they will start charging you $20.00 for late payment. Then they will take an insane amount of money (over 14,000) then after months of the run around between you and your insurance company with calls and e-mails! They won’t give you anything back!! I keep thinking there will be a resolution but then it’s back to we never received any forms. So on and so forth.

• Review fromCrystal S

  Date: 06/06/2024

  1 star
  Empower had received an order of restrain for my banking account the funds were held. When I contacted the bank I was told I would get paperwork to get funds that were exempt from withholding for example my paychecks. The paperwork was never received and the paperwork to the law office was never received. Empower bank then continued to hold my next two paychecks illegally blocking me from these funds. By law only 10% of income can be hole they held 100% of my pay when I told the person that it was against the law the response was get a lawyer and they hung up.

• Review fromBaldwinsville R

  Date: 06/01/2023

  1 star
  Terrible place to do business with. Unprofessional staff and leadership.

• Review fromTerry C

  Date: 05/12/2023

  1 star
  They stole my vehicle from my driveway over changing insurance companies. No warning, no phone call, nothing. Never missed a single payment. No late payments either. Literally, stole my property. This occurred at * ******* ******* ** ****** **. They WILL BE HELD RESPONSIBLE FOR THE STOLEN PROPERTY. THEY WILL BE HELD ACCOUNTABLE FOR THEIR CRIMINAL ACTIONS.

• Review fromHenry O.

  Date: 04/01/2023

  1 star
  I have used Empower FCU for 3 years and its been nothing but a struggle! Still have the same $750 credit card limit since it started. Empower STEALS you're money any chance it gets, especially with ACH transfers. The branch in Cicero, NY smells absolutely awful and that's just unprofessional folks. I switched to Chime as of now for a better future.

• Review fromJason S

  Date: 03/07/2023

  1 star
  Folks this bank is a scam. At one time they where honorable business people. Now they are legalized thieves. In other words you put money into your account with them and they steal it from you. Not exactly who I would ever recommend banking with. They proly have decedent's of Bonnie and Clyde working for them.