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Business Profile

Beverage Distributors

Coca-Cola Beverages Northeast - Syracuse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began my relationship with Coca Cola when I started my business in August 2023. In that time I have had 5 different sales reps. I have had missed deliveries, put out on 2 week deliveries without Coca Cola consulting me, which resulted in more no shows for deliveries. I opted to cancel some time back and I was promised credits by the then regional manager, to stay with Coke, which I never received. I also never received credits for expired items, which was an agreement made when I began using Coca Cola as my beverage provider. After a 3rd no show for deliveries, I called to cancel my service and asked for their cooler to be removed 3 times in the last week. I was told by Darren, my 5th account manager that he would get the pickup set up and call me back the next day. That was last Thursday. I want this cooler removed by March 21st or it will be placed outside the building. I am no longer assuming responsibility for its condition after having asked 3 times to have it removed. I also want the $320 in credits for expired items

Coca-Cola Beverages Northeast - Syracuse is NOT a BBB Accredited Business.

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