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Business Profile

Carry Out Food

Carrols Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Carrols Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Carrols Corp. has 147 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello so I am writing this message into the fact that I have gone to the monticello ny Burger King on two different occasions both times I have dealt with milagro she has the glasses the first time she had an attitude I asked for salsa packets and she made me wait while she attend to the drive thru mind you she gave me my food already it took a good 6 minutes for her to comeback from the drive thru and all I needed was salsa this morning my food is sitting up in the warmer easily could of handed me the food she was literally up front and still made me wait to be handed my food and I asked for salsa packets to be handed mayo I’m ****** off when you place mobile orders you want to be in and out not given an attitude it’s the second time I would love a gift card and I will love my refund enough is enough the first complaint didn’t go anywhere clearly I don’t deserve to have issues

      Business Response

      Date: 01/27/2025

      Dear Kevin: ******* *** (“*******”) is in receipt of your email dated January 24, 2025, regarding acustomer complaint at a Burger King® Restaurant. Customer service is and always has been a top priority here at ******* and we were sorry to learn of Mr. *******’ experience. Our store management team reviewed Mr. *******’ complaint and request. Unfortunately, we do not operate the unit located at **** *****
      ***** *** *********** ** *****. We suggest that you contact Burger King® Corporateoffice at *************** for the correct franchisee’s information. Please do not hesitate to contact us with any questions or concerns. Sincerely, ******* ***

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/19/24. I was double charged for my breakfast sandwiches Burger King on foote ave jamestown ny. I realized this when I received my bank info the next morning I called talked with a female manager she said I would have to stop in with my bank statement I was not happy with this because all my personal info is on this. I stop in and showed her the double charge she says to me well it says authorized yeah??? I hand my card to the drive through person??? Then she took my name and said they will look into it and if they figure it out I will get a refund?? She never took my number made me feel like a liar it's only 5.40 2 breakfast croissants it that fact of the matter they hardly ever give me a receipt and how did this happen was my card slide twice what if it was a big order? Guess I'm **** out of luck. I did not like how it was handled I am there every morning getting the same order. I can easily take my business elsewhere ***** *****

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