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Business Profile

Digital Media

SIDEARM Sports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email at my ******** account that referenced my hockey seats and offered viewership to the new conference our team had joined.

    I subscribed and paid $113.98 on 8/29/2024 with the ************************* - payment transaction id *************************** 
    When it came time to watch a game, I could not log in. I reached out using the email address provided when I paid, at which point someone immediately responded trying to get me to send them a password - telling me HE would make sure my password was set if I provided it to him - and provided me with a link that did not AT ALL match the URL that you receive when you go to the ************** website and click "watch."

    This company is a scam and I expect they steal people's passwords.

    Business Response

    Date: 10/15/2024

    Hi ****,I’m sorry to hear you had trouble subscribing to **** Hockey.According to our records, you purchased two streaming packages:Annual Pass - purchased on 7/2/2024, cancelled on 10/5/2024Annual Pass - purchased on 8/29/2024, cancelled on 10/5/2024 (refunded) Although your Annual Pass has been cancelled, you can still enjoy watching the hockey games of your choice. However, you won’t be billed again after the current year. Regarding the support ticket you submitted, our team requested that you choose a new password so we can manually reset it on our end and restore your account access. Once you're logged in, you’ll be able to reset your password anytime at your convenience.SIDEARM Sports is the official fan engagement and streaming provider for the **** Hockey Conference. You can verify this by visiting ****************** and scrolling to the bottom, where you’ll find our logo. Rest assured, we are proud partners of **** Hockey.If you have any questions or need further assistance, feel free to reach out to our Support team at ***************************.Thank you,SIDEARM Sports

SIDEARM Sports is NOT a BBB Accredited Business.

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