Complaints

This profile includes complaints for TCGplayer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TCGplayer

  440 S Warren St Syracuse, NY 13202-2634

• 

  TCGplayer

  5460 E. Taft Road, #3267 Syracuse, NY 13220

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  TCGplayer

  Syracuse, NY 13220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold resealed ******* packs. The plastic on them was fake and the some cards where upside down. That is a sign of fake backs. I have contacted tcg and have gotten no where. I get a reply back and it’s always some stupid reply. Each reply is like every 2-3 days and it is getting no where. I’m sick off it

  Business Response

  Date: 02/06/2025

  Hello, My name is Stephanie, a Lead with our TCGplayer Customer Experience team. We're sorry to hear you may have received tampered product. In these situations, we arrange to retrieve the product for investigation and a full refund. Per your correspondence with our team on Feb 5th: "I mean there in the garbage and the only thing I have left are pictures of some of the packs." Since we cannot retrieve the items for investigation and refund, this claim is dropped and a refund will not be warranted. Best, Stephanie Team TCGplayer

  Customer Answer

  Date: 02/06/2025

  I think I have one opened wrapper left. I also had a witness that saw me open the packs and seen one of the cards where upside down. You have fraudulent sellers on your website. If you look at the customer reviews from other sellers there are 2 reviews last month claiming the same exact thing. If I do not get a refund I will be contacting my bank for a refund and tell them you sold me fraudulent items and I also have a witness that seen everything. I will also be contacting a lawyer since I have a witness to the fraudulent items your seller sold me.

  Business Response

  Date: 02/08/2025

  We're sorry to hear you may have received tampered product. In these situations, we arrange to retrieve the product for investigation and a full refund. However, we will need the full, unopened packs as part of our investigation into any potential tampering. Unfortunately, providing photos without sending in the full unopened items does not satisfy this requirement.  Since we cannot retrieve the unopened items for investigation, we are unable to offer assistance with this claim. 

  Customer Answer

  Date: 02/10/2025

  The only way you can really tell if the packs are tampered is opening them. You can only see the glue and the upside down cards by opening them. So your claim about it needing to be sealed still is a lie so you don’t have to refund the fraudulent stuff you sent me. Look up any ******* card ********* that open up thousands of packs and they will say the same thing. I’ll trust there word over yours in this matter

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against TCGPlayer for locking my seller account without justification and withholding over $4,000 in funds from completed sales.
  
  On 1/23, my account was abruptly locked while I was in the process of fulfilling orders. At the time, I had over $4,000 worth of items that had already been shipped to buyers. Despite complying with TCGPlayer’s policies and providing proof of shipment for all orders, my account was flagged for alleged fraud, which is entirely untrue.
  
  I contacted TCGPlayer support multiple times. Their responses were inconsistent and unhelpful. Initially, I was told I could log in and respond to buyers, but my account remained locked. Later, I was informed that the account was locked due to fraud, with no further explanation or evidence provided.
  
  This situation has caused significant financial harm, as I am now out thousands of dollars for items that were shipped and delivered to buyers. TCGPlayer’s lack of transparency and failure to resolve this issue has left me with no recourse.
  
  Resolution Requested:
  I request that TCGPlayer:
  
  Unlock my account immediately.
  Release the $4,000+ in funds owed to me for completed sales.
  Provide a detailed explanation for the account lock and fraud allegation.
  Compensate me for any additional losses incurred due to this issue.
  I have attached all relevant documentation, including proof of shipment, communication with TCGPlayer support, and any other evidence to support my case.

  Business Response

  Date: 02/04/2025

  Hello, Our Trust and Safety team identified that based on trends, information, and activity associated with this account, our fraud system has locked it and we are unfortunately unable to move forward with unlocking it at this time. It is connected to a second account that was locked for similar flags and activity. These actions are not taken lightly. Per our Terms of Service: *********************************************************************** "Termination by TCGplayer TCGplayer reserves the right to terminate a user’s participation in the TCGplayer Marketplace and other TCGplayer services at any time for any reason at its sole discretion, with or without notice to the user. Violation of our Terms of Services may result in a termination by TCGplayer. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. If your account is terminated or we discontinue a service or your access to that service, we will not be liable to you for the effect that any changes to our services have on you, including your income or ability to generate revenue through those services." Thank you, Team TCGplayer

  Customer Answer

  Date: 02/04/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After over 100 successful sales on TCGPlayer, I invested significant time building my brand as a trusted seller. I grossed seven figures in sales, paid thousands in fees, and earned a five-star rating. Despite this, my account was banned without explanation.
  
  For weeks, I received no meaningful response, only auto-replies. Eventually, I spoke to a representative who reactivated my account after I agreed to terms and signed my name, but I was still denied access to my seller portal. This left me unable to manage my account, access sales data, or fulfill orders.
  
  Months later, despite submitting daily tickets, I’m still dealing with automated replies. TCGPlayer reactivated my store, allowing buyers to purchase products I cannot deliver, further damaging my reputation.
  
  This has caused significant issues:
  
  Thousands of dollars in pending sales remain inaccessible.
  I need sales data for tax reporting.
  TCGPlayer’s lack of communication demonstrates disregard for sellers.
  As a dedicated seller contributing to the platform’s success, I am appalled by this unprofessionalism.
  
  Call to Action:
  I demand immediate human intervention to resolve my account ban, grant full access to my seller portal, and provide my sales data. TCGPlayer must act promptly to restore my business operations and fulfill obligations to buyers and the IRS.

  Business Response

  Date: 01/28/2025

  TCGplayer was able to look further into this issue and based on trends, information, and activity associated with this account, our Trust & Safety team has locked it; we are unfortunately unable to move forward with unlocking it at this time due to violations in our policies. We do apologize for confusion/frustration caused.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase a rather expensive purchase ( order number - *********************) on December 31, 2024 (see attached image) with a new seller. Two days passed and I had not received the notification that the order had been sent out so I reached out to them on January 3rd 2025 (see attached image).
  
  They didn't reply to my message so TCGPlayer's automated message was sent to my email concerning "Seller not replying to my message" so logically I replied to that email stating "Please may I have a refund for this order". Unfortunately, its not the first time I've dealt with TCGPlayer's "Sales Team" and as usual they simply reply with their trademarked copy-paste message "We allow up to 15 days for an order to arrive - after that please contact the seller".
  
  The issue is - the seller NEVER sent the item (so how can I wait 15 days for it to arrive?) and I had already contacted the seller - thus the reason why I received the previous message. So I immediately replied stating that they had never sent out the item so there was no "waiting 15 days for the order to arrive".
  
  So I decided to get in touch with a more capable Customer Service Rep Hobbie - their AI Bot. After I selected the needed options the AI Bot stated that I am entitled to a refund as the seller never shipped the order and never replied to my messages. So I took a screenshot of the AI Bot stating that and sent it to their "Sales Team". And obviously they haven't even bothered to refund my purchase (even though I'm asking for store credit), this could have been easily solved if the Sales Agent would had taken a second to see the issue and simply refunded me.

  Business Response

  Date: 01/08/2025

  Hello, Thank you for your patience in this matter. My name is Stephanie, a Lead with our TCGplayer Customer Experience team. In regards to order *********************, we have issued a refund and have followed up in a ticket request. We once again apologize for any inconvenience and thank you for your diligence in this matter. if there's anything else we can assist you with or if you have any additional questions, comments, or concerns you'd like to share please feel free to reach out to us again! Best, Stephanie Team TCGplayer

  Customer Answer

  Date: 01/08/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I both sell and buy on tcgplayer. But in this incident, I am the buyer. I placed an order on tcgplayer from a particular seller, the seller enter a tracking number that shows **** await item after 2 weeks, I message seller as to why the item is shipped late, seller then told me he made a mistake with tracking, then he refuse to correct his mistake, this is after two weeks, make little sense. After I messaged him a few times, he entered my correct tracking but then my time is wasted, and then he start to be defensive and argumentative instead of apologize for a mistake he made from the start.
  
  Then I provide negative feedback for this seller. A few days alter, I got a message from tcgplayer addressing that seller complain to remove my negative feedback on my email, So tcgplayer response mixed up who is the seller and buyer and sent message to that seller to my email, essentially protecting a seller who tries to commit fraud while saying I am him.
  
  What tcgplayer did make no sense in this situation. I think tcgplayer is being very shady and the whole things are shady. Personally I think tcgplayer is trying to avoid accountability while having a backward system.

  Business Response

  Date: 01/07/2025

  Looking into this issue, I see that this was a simple mix up with an incorrect tracking number having been provided by the seller. The correct tracking number was provided, and the order appears to be delivered with out issue. If you are having additional difficulties with your purchase, we recommend working with our customer service team to resolve the issue.

  Customer Answer

  Date: 01/07/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  it was not just a matter of mixed up shipping, as that seller of the transaction did not correct the tracking right away, he waited for two weeks when the other was late still showing that **** await items and i have to message that seller, and that seller still refuse to fix the tracking until i left feedback.  Furthermore, when i receive the package, that seller did not put his store name on the shipment and labeled the shipment as return when it was an order i made, so i believe the intention to deceive was there from the start when wrong tracking with intent to deceive was kept for two weeks even after i sent the message and intention to deceive was carried out all the way until the vey end where shipment was wrongly labeled by this seller.  And on top of that, tcgplayer seem to cover up for the seller and even mixed up the response and sent me email that should be sent to that seller, basically trying to cover up and shift blame,  have tcgplayer did not do that and left my feedback alone or not wrongly sent me the message that should be sent to that seller, i would have not found tcgplayer to be a culprit of a cover up, however, tcgplayer did send me that message acting like i was the one at fault with shipping info and mixed up the store when i was the buyer of this transaction, not seller, and while i also sell on tcgplayer, i sell out of hawaii with sellername *************** and i did not put wrong info on tracking with intention to deceive nor do i intentionally label shipment incorrectly like what the seller fourhorseman did.
  
  
  
  Regards, 
  
  **** *****

  Business Response

  Date: 01/08/2025

  Regarding the issue that incorrect tracking was not properly resolved for order#*********************. From our records it appears to be an honest mistake that was not caught right away. The seller resolved the issue by providing the correct tracking information via a message to the buyer. From that correct tracking number we can see that the item was shipped on 12/18/24 and was in **** possession on 12/19/24. Indicating the item was shipped on time. From there the order was delivered but if there are further issues with the order we advise the buyer work with our customer service team to resolve the concern. TCGplayer does adhere to the Consumer Review Fairness Act. However, Sellers do have an appeal process for reviewing and removing any negative feedback. We allow ourselves the ability to block feedback for several important reasons. We see that this customer has left more than one negative review for this transaction, an abuse of the TCGplayer feedback system. Leaving multiple instances of negative feedback on a single transaction is grounds for intervention from our team. If they are in need of further assistance outside of the sellers control it is advised they contact our team directly. 

  Customer Answer

  Date: 01/09/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  
  Tcgplayer is incorrect on this matter. That was not an honest mitake, that seller  did not correct the tracking for 2 weeks, then he refuse to enter correct tracking, I have to message him multiple times to fix this issue.  That seller was rude to me, yet an employee from tcgplayer went out of his way to cover this up, even pretending I was the seller when responding to message, and that same employee has now just locked my tcgplayer account to cover it up claiming my statement of fact as harassment which is completely untrue when the seller fourhorsemen was much ruder to me. I believe this employee Dan from tcgplayer should be investigated, and fired or discipline for unfair treatment and being an accomplice to a shady seller.l And my case should be covered by another employee from tcgplayer or I will have that tcgplayer account closed as is and consider tcgplayer a scam.  Also, I have sales own tcgplayer that waiting for payment and tcgplayer not letting me access my account and lock it and potentially not pay me show that tcgplayer is scamming their seller  Regards, 
  
  **** *****

  Customer Answer

  Date: 01/09/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  that order amount was small, but that seller fourhosemen has wasted a lot of my time for being dishonest with shipping tracking and refusing to fix it until I have to ask multiple times.  Then on the receipt of the shipment, that same seller improperly labeled the package as retuned when it was an order I made and pay for which is rather dishonest by that seller. It was almost like that seller was trying to make the false claim that my purchases was his, then somehow that same employee from tcgplayer was sending me a message to my email responding to that seller's request pretending my email was that seller, essentially aiding a fraudulent action by the seller which I think if I was tcgplayer, remove that employee is a good thing to do for the business. but I rather not waste my time telling tcgplayer how to run their business, especially since I am not getting paid by tcgplayer to do so, in fact I pay tcgplayer when I buy and sell on tcgplayer, but given these incidents, I don't know if I want to do so much in the future anymore.  At the very least, I want someone else with more common sense and reasonableness to handle my tcgplayer account from now on and not deal with that tcgplayer employee named Dan ever again, he have wasted enough of my time and he has aid a dishonest seller in their dishonesty and even try to frame me, he does not have enough integrity to be given the right to handle my tcgplayer account.   
  
  Regards,
   
  **** *****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company locked my account on their website and has been refusing to respond to me. They owe me over $500 and have ignored/closed all tickets I've submitted through their support system. It has been a month since I've gotten any kind of reply and they willingly choose to keep shutting me out.

  Business Response

  Date: 12/30/2024

  Hello, The user's account was terminated due to being associated with another account that had been previously terminated for repeat instances of hostile language against other users on the site and TCGplayer staff. We do not allow user's to create additional accounts to circumvent account holds and terminations on any alternate accounts. TCGplayer reserves the right to terminate a user’s participation in the TCGplayer Marketplace and other TCGplayer services at any time for any reason at its sole discretion, with or without notice to the user. Violation of our Terms of Services may result in a termination by TCGplayer. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Thank you, Team TCGplayer

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company and its sellers and it’s sellers are extremely rude and predatory with sales.

  Business Response

  Date: 12/26/2024

  In reviewing this case, I see that you ran into an issue with the TCGplayer cart optimizer, and your account has been locked for violating our community guidelines.  The Cart Optimizer simultaneously attempts to save you money on the products in your cart and consolidate the number of packages that you will receive, which means that sometimes it can change printings, conditions, sets, and the language of the products therein. We always recommend checking that you have the right optimizer filters set and to double check your cart after using the Optimizer to make sure that you've got the specific items you wanted. Unfortunately, we do not provide any additional compensation for such issues. We recommend working directly with our customer service team for assistance. 

  Customer Answer

  Date: 12/27/2024

  Company removed my access to my order history and I’m still awaiting packages. I’ll be disputing the full amount of the transaction.

  Business Response

  Date: 12/30/2024

  Hello, The user's account was terminated for repeat instances of hostile language against other users on the site and TCGplayer staff. They were asked to keep our Community Guidelines in mind while interacting with others, and their account was terminated when the hostile language continued for several more messages. TCGplayer reserves the right to terminate a user’s participation in the TCGplayer Marketplace and other TCGplayer services at any time for any reason at its sole discretion, with or without notice to the user. Violation of our Terms of Services may result in a termination by TCGplayer. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Thank you, Team TCGplayer

  Customer Answer

  Date: 12/30/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account since October. I had one customer make a complaint and said he never recieved the item a 400 dollar card so on a side case I resent him another copy and not only am I out the original money they refunded him but also 400 more cause of them. Also I had other orders submitted and never recieved payments there were initiated dates and they all passed I reached out and they locked my account I just want what I’m owed and the account closed. They are ruining me cause I get email from my customers and can’t even write back. That guy did theft by deception and got two cards. I sent out others. Had a few orders I recently sent but can’t update my tracking correctly. I want this fixed.

  Business Response

  Date: 12/12/2024

  Hello, Our Trust and Safety team identified concerning account patterns and subsequently locked the account to mitigate any further issues. Per both the Marketplace Seller Agreement ************************************************************************************) and TCGplayer's Terms of Service (***********************************************************************), we hold the right to revoke a user's participation at any time, for any reason. --Terms of Service "TCGplayer reserves the right to terminate a user’s participation in the TCGplayer Marketplace and other TCGplayer services at any time for any reason at its sole discretion, with or without notice to the user. Violation of our Terms of Services may result in a termination by TCGplayer. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. If your account is terminated or we discontinue a service or your access to that service, we will not be liable to you for the effect that any changes to our services have on you, including your income or ability to generate revenue through those services." --Marketplace Seller's Agreement  "You can terminate your participation in the Marketplace at any time by written notice to TCGplayer. TCGplayer reserves the right to terminate a user’s participation in the Marketplace at any time for any reason at its sole discretion, with or without notice to user. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Upon termination, seller must pay TCGplayer any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled. TCGplayer reserves the right, upon termination, to offset against any payments to be made to seller, an amount determined by TCGplayer to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with Marketplace purchases from seller's account for a prospective three-month period. At the end of such three-month period following termination, TCGplayer will disburse to seller any amount not used to offset chargebacks, refunds, adjustments or such other amounts paid to buyers, or seek reimbursement from seller via any of the means authorized in this Agreement for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid to buyers, as applicable." --This decision is final and we will not be unlocking this account at this time. There are no further actions to take. Thank you, Team TCGplayer

  Customer Answer

  Date: 12/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tcg player has failed me. I have been their client for over 10 years now. Recently i have placed over 500 orders with them (past 2-3 months) and most of these orders are shipped via regular mail. I have been deligent reporting missing shipments that dont arrive. And when they arrive late i go out of my way to make the payments that get refunded to me to the vendors.
  I am also a seller on tcgplayer and i have my 100% reputation with them with all orders properly delivered and shipped on time with stellar feedback from clients.
  This week tcg has sent me an email reporting that i claimed too many missing shipments. Considering that i have placed over 500 orders in the last 2-3 months, about 30 orders never arrived which computes to about 5%. This rate has been normal for the 10 years i have been purchasing from TCG.
  After this matter was raised to my attention, i have attempted to reply with facts and photos proving that i have been doing everything in my power to make these shipments arrive to me. It is in my best interest that these shipments make their way to me. I have purchased them and actually want the product, most of the time the ones that dont arrive end up getting repurchased.
  Since this Saturday the 7th. My account seem to have a “lock” on it, and i am unable to make purchases. I currently have over $1000 dollars in “store credit” with TCG, and i am unable to spend it.
  I have tryed since Saturday to contact TCG about this issue, raising several tickets explaining my concerns and explaining that i cannot place orders.
  I have received some answers, but none if the answers seem to resolve the issue. I am unable to place orders, since that i have purchased a PO box, and still i am unable to make purchases. I have attenpted to raise the issue several times with them. Without any luck resolving the problem.
  I dont know what else to do. They do not have a phone number so i could call and resolve the issue. It seems like my tickets get looked at once a daymax

  Business Response

  Date: 12/12/2024

  Hello, I sincerely apologize for the frustration this has caused you. We monitor both buyer and seller accounts for instances of multiple refund requests over a short period of time, in order to mitigate any potential misuse of refunds. This is done to protect the interests of all users on the site and to give us the opportunity to step in before harmful patterns arise. When viewing the recent history on the buyer-side portion of your account, there were a few indicators that would normally necessitate a closer investigation as to the circumstances behind these requests. The temporary hold on your account was done out of an abundance of caution, however I recognize that this decision did add additional frustration to an already negative experience. Your account has since been unlocked., and please let me know if there is anything else I can assist you with. All the best, Team TCGplayer

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of 4 cards from a seller on TCGPlayer, and the seller refunded 3 of the 4 cards. There is only one 10 cent card left on the order. I asked the seller to refund the whole order instead, so that I wouldn't be paying the shipping fee for one 10 cent card. The seller then sent out the order and ignored my message for days. I asked TCGPlayer to refund it, because I don't want to pay the shipping fee for one 10 cent card. TCGPlayer essentially just told me no and that this is perfectly fine. I was hoping to have a deck put together soon for an event and now I am going to have to order the refunded cards from somewhere else, but first I would like to get my money refunded so I'm not paying 2 shipping fees for the same amount of cards I should have paid 1 shipping fee for. I don't want to have to take time out of my day to go to the post office and use my materials etc. to ship this person back their 10 cent card 10 days from now when they could have just not sent out the card and refunded the order. It's less than $2 and TCGPlayer takes like 13% of every sale on their platform, the fact that they're refusing to refund my order is ridiculous. It's not even cash it's store credit like is it worth having me go to the BBB?

  Business Response

  Date: 12/11/2024

  Hello, We do apologize for the frustration this experience has caused you. However, as explained in our Refund and Return policy ********************************************************************************************************************************* due to the volatile nature of the singles market, our sellers do not accept returns on single cards.  If you need a change made to your order you should contact the seller as soon as possible after placing the order to try to have them adjust or cancel it before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders to the same marketplace seller or to cancel your order in its entirety. However, there is no guarantee that you will be able to reach the seller before the order has shipped. TCGplayer operates as an open marketplace, and we only step in on orders in cases where our policies and guidelines are not being followed, which is not the case in this specific situation. The order was shipped within the required 48 hours, and the seller did communicate their inventory issue prior to sending the order.  We understand that this was not your desired outcome, but please let us know if there is anything else we can assist with. Thank you, Team TCGplayer