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Business Profile

Glass Repair

Martin's Glass & Mirror Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Repair.

Complaints

This profile includes complaints for Martin's Glass & Mirror Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Martin's Glass & Mirror Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I has a house fire in February . At end of March i hired a window company I had done business with before, as I have been happy with their work over the years. He gave me a quote, I agreed and paid him $3260 in cash. He came and took out the window frames and left with them to o fix them in his shop. Now he keeps texting excuses why he cant finish them . Busy with new puppy, van broke down, has the flu, has low blood pressure so bad he can’t stand up and could die… etc etc. i told him to stop all work and take care of himself. Told him to keep $1000 for removing the window frames
      (Which i would pick up, ) and return to me my $2260 so i could get someone else to do the work. . He keeps texting me to be patient . i texted him that i cantas i need my windows back in my house. It’s been over a month for a 2 week job. Now he is not responding at all and is seemingly ghosting me.

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a small shelf from this business by phone. I was required to pay up front so I did provide a credit card number which made me a bit uneasy. This was well over a month ago and I have had absolutely no contact from the business. I have called numerous times and left messages on the answering machine semicolon I have stopped at the business during posted business hours and never find it open. I would like my shelf or a refund but I don't know how to pursue this further.

      Business Response

      Date: 10/02/2024

      BBB spoke with the business owner and the following was relayed: I had the wrong phone number ******** not ********.  I also Covid for 35 days.  She can pick up the materials anytime. 

      Customer Answer

      Date: 10/03/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   

      Regards, 

      ******** ********

    Martin's Glass & Mirror Inc is NOT a BBB Accredited Business.

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