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Business Profile

Heating and Air Conditioning

4 Power Now Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new wall boiler installed in December 2023. The unit was installed by 4 Power Now. We have a problem with the boiler and have contacted 4 Power Now via text messages and phone calls on numerous occasions requesting a service call to correct the problem. 4 Power Now has refused to acknowledge our request for this service call. We have not received any communication from the principle owner as they have blatantly refused to service their defective product which is under warranty.

    Business Response

    Date: 08/01/2024

    BBB spoke to Amanda at the business and the following was relayed: The unit is making a noise but it is not affecting operation. I am going to prioritize the customer and contact them to schedule for the middle of next week.

    Customer Answer

    Date: 08/07/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
    BBB spoke to the customer and the following was relayed: I do not accept the business response, there is a problem with the boiler they installed that did not exist with the prior boiler or initially with the new one. Amanda has not called or contacted me as she said she would, the business has not addressed by the middle of the week as they stated to BBB.
    Regards,

    ****** *******
     

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2022 Amanda Tallman (owner of 4 Power Now) came to our home and provided a quote to install our generator. A few weeks later this was paid in full and the install was completed with the exception of a WiFi remote monitoring component. This component/part was not shipped with the generator due to low inventory/availability because of COVID-19. Amanda instructed us to contact her/the company when this component/part arrived to our home and it would be scheduled for install. The WiFi remote monitoring part arrived many weeks later and we contacted Amanda. Many calls, texts, and emails later this part is still not installed, and she has only responded to one email. We would like this job completed and the part installed. My husband ****** ******, can provide proof of payment if needed.

    Business Response

    Date: 03/14/2023

    BBB spoke to Jim at business and the following was relayed: I am more than happy to return and take care of installing this for them, it is a simple fix. Please have the customer contact me directly to schedule at ###-###-####.

4 Power Now Inc is NOT a BBB Accredited Business.

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