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Business Profile

Newspaper

The Post Standard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 3rd time I am writing this they just dissapear. Our paper is delivered behind our house thrown on the ground in the water or what ever. In the past it was always placed on our front porch. Which is on Mohawk street. Please deliver to our front porch befor we cancel our subscription.

    Business Response

    Date: 10/02/2022

                  October
    2, 2022           

    The
    Post Standard
    101
    N Salina St
    Syracuse
    NY 13202

    Re: ******* ***** ID#: ********
    To
    whom it may concern,
    We are in receipt of the complaint
    filed by Mrs. ******* ***** on September 28, 2022
    We reached out by phone and connected
    with Mrs. ***** on September 29.
    The complaint referenced home delivery
    issues with her subscription to the Post Standard.
    We apologized for the inconvenience and
    have addressed the delivery concerns with our home delivery team. Every effort will
    be made to ensure Mrs. ***** does not experience any further service issues.
    Thank you for bringing this matter to
    our attention and helping us to resolve for Mrs. *****.
    If
    you have any questions, please feel free to contact me at
    *************  

    Regards,
    Sara P****** | Customer Care
    Supervisor
    HD confirmed delivery to the porch and double bagged the paper as requested by Mrs. *****.

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to cancel my subscription on 08/01/22 due to big increase in cost. I am a senior citizen who had been a 50 year plus subscriber. I was told I was speaking to someone in Mexico. They were willing to lower the cost by $2.00:per week. Lowering the cost from $89.00 to $77.00 per 13 weeks. When I questioned the cost only going down $12.00 I was told there were other fees. I asked to speak to a Supervisor but was told one was not available but would call me back. No one did. I called again on 08/02/22 and when I questioned the fact that no one returned my call I was disconnected. I called again on 08/03/22 again asked for lower rates and was told they were only allowed to lower the rate by $1.00. I explained I could not afford the paper any longer and would have to cancel it. I continued to receive the Sunday paper for several weeks I called again to ask why I was still receiving the paper and was told I never canceled. I did cancel on 08/03/22. It was then canceled. I then received a "final notice" bill for $43.13. There is no where I could call to speak to someone in billing. I do not feel I should have received this bill. Someone in Mexico decided not to follow my request. The paper was not canceled until I said I would go to the news media because I felt they were not listening to me. I would very much like to speak to someone in billing about a bill I should not have received. Maybe the corporation who owned the news paper should keep their business in the United States.

    Business Response

    Date: 10/05/2022

                                                                                         October
    5, 2022
    The
    Post Standard
    101
    N Salina St
    Syracuse
    NY 13202

    Re:  ***** ***** **** ********
    To
    whom it may concern: 

    We
    are in receipt of the complaint filed by Ms. Ellen *****
    on September 27, 2022.  We
    connected with Ms. ***** on September 30, 2022.  The complaint
    referenced Ms. *****’s subscription rate of her Post Standard home delivery
    account. We advised
    Ms. ***** subscriptions rates vary according to frequency of delivery and term
    of subscription. We offered Ms. ***** a lower rate and 4 weeks credit if she
    would consider restarting her subscription however, she declined. Ms. *****’s
    account has been stopped effective 9/14/22.

    Thank you for
    bringing the matter to our attention.  If
    you have any questions, please feel free to contact me at
    ************.  

    Sincerely, 
    Sara
    P****** | Customer Care Supervisor


  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay for subscription to the Syracuse Post Standard! We expect to receive newspapers on Tuesday, Thursday and Sunday. They expect payment - we have complied - we expect delivery - it is random. 15Sept22 - no paper AGAIN...PAST 3 Sundays - no paper. I have filed numerous complaints with Customer Service - all I get is "we will credit your account". This does no good for us - we are seniors who do not have extra money to run around to try to find a newspaper we pay for. Again today - I called Syracuse Post Standard 3 times - at 12:40 I was told manager would call me right back - in a meeting - but would help me for resolution. That didn't happen - I have called 3 more times today - same reply - someone will call you back. How possibly can they expect $55 payment and continually not provide the service we are paying for. Please - someone help us in getting this issue resolved once and for all!!! This is unacceptable behavior to say the least. Regards* ****** *****

    Business Response

    Date: 09/22/2022

    The Post Standard
    101 N Salina St
    Syracuse NY  13202

    Re:  ****** ***** ID#: ********
    To whom it may concern:
    We are in receipt of the complaint filed by Ms. ****** ***** on September 15, 2022. 
    We reached out and connected with Ms. ***** on September 20.
    We reviewed Ms. *****s account and addressed the service issues with our home delivery team. Every effort will be made to ensure she does not experience any further service issues. 
    Thank you for bringing this matter to our attention and helping us resolve for Ms. *****.
    If you have any questions, please feel free to contact me at ************.  
    Regards, 
    Sara P****** | Customer Care Supervisor

    Customer Answer

    Date: 09/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****








  • Initial Complaint

    Date:09/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed and called more than a dozen times over the last year asking to be removed from the ********** mailings that come via ****. I have never and would never sign up for a service like this, I think it is incredibly wasteful and irresponsible to generate this much unwanted trash. I would like to be removed from these mailings permanently.

    Business Response

    Date: 09/11/2022

    Good Afternoon, In order to fulfill Ms. ******* *****s request, we need an apartment number. May you please connect with the subscriber for this information? The contact information Ms. **** provided is not working. Thank you, Sara P****** Customer Service Supervisor 

    Business Response

    Date: 09/27/2022

                                                                                                                                     September 27, 2022 The Post
    Standard *** * ****** ** Syracuse NY
    13202 Re:  ******* **** ID#: ******** To whom it
    may concern:  We are in
    receipt of the complaint filed by Ms. ******* **** on September
    9, 2022.   As requested,
    we have placed Ms. ****** address of **** ******** *** **** *** ************** ** ***** on our company do not sample list of the ***** *****. Every
    effort will be made to ensure no further deliveries will be made.  Thank
    you for bringing this matter to our attention and helping us resolve for Ms.
    ****. If you have
    any questions, please feel free to contact me at *************   Sincerely,  Sara P****** | Customer
    Care Supervisor  

    Customer Answer

    Date: 10/04/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* **** 

  • Initial Complaint

    Date:09/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked at least 10 times for the Sunday paper to stop being delivered to my house, mind you I never signed up for the Sunday paper so I'm assuming it's the former tenant who signed up. I have reached out via a combination of email phone call and ******** ********* and my issue is still not resolved. My first attempt to stop the service was back on July 11th. I am either told that it has been escalated, that they are waiting for follow up for updates, that the circulation department is aware, or that the circulation department is busy. I've asked for the names of other individuals that can help but they aren't given to me. I'm not sure what else to do to make the service stop.

    Business Response

    Date: 09/06/2022

    We have met with the carrier and the problem should be resolved this coming Sunday.  No delivery as requested.  We will contact the person today to inform.

     

     

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