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Business Profile

Newspaper

The Post Standard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay for subscription to the Syracuse Post Standard! We expect to receive newspapers on Tuesday, Thursday and Sunday. They expect payment - we have complied - we expect delivery - it is random. 15Sept22 - no paper AGAIN...PAST 3 Sundays - no paper. I have filed numerous complaints with Customer Service - all I get is "we will credit your account". This does no good for us - we are seniors who do not have extra money to run around to try to find a newspaper we pay for. Again today - I called Syracuse Post Standard 3 times - at 12:40 I was told manager would call me right back - in a meeting - but would help me for resolution. That didn't happen - I have called 3 more times today - same reply - someone will call you back. How possibly can they expect $55 payment and continually not provide the service we are paying for. Please - someone help us in getting this issue resolved once and for all!!! This is unacceptable behavior to say the least. Regards* ****** *****

    Business Response

    Date: 09/22/2022

    The Post Standard
    101 N Salina St
    Syracuse NY  13202

    Re:  ****** ***** ID#: ********
    To whom it may concern:
    We are in receipt of the complaint filed by Ms. ****** ***** on September 15, 2022. 
    We reached out and connected with Ms. ***** on September 20.
    We reviewed Ms. *****s account and addressed the service issues with our home delivery team. Every effort will be made to ensure she does not experience any further service issues. 
    Thank you for bringing this matter to our attention and helping us resolve for Ms. *****.
    If you have any questions, please feel free to contact me at ************.  
    Regards, 
    Sara P****** | Customer Care Supervisor

    Customer Answer

    Date: 09/22/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Regards,
    ****** *****




  • Initial Complaint

    Date:09/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed and called more than a dozen times over the last year asking to be removed from the ********** mailings that come via ****. I have never and would never sign up for a service like this, I think it is incredibly wasteful and irresponsible to generate this much unwanted trash. I would like to be removed from these mailings permanently.

    Business Response

    Date: 09/11/2022

    Good Afternoon, In order to fulfill Ms. ******* *****s request, we need an apartment number. May you please connect with the subscriber for this information? The contact information Ms. **** provided is not working. Thank you, Sara P****** Customer Service Supervisor 

    Business Response

    Date: 09/27/2022

                                                                                                                                     September 27, 2022 The Post Standard *** * ****** ** Syracuse NY 13202 Re:  ******* **** ID#: ******** To whom it may concern:  We are in receipt of the complaint filed by Ms. ******* **** on September 9, 2022.   As requested, we have placed Ms. ****** address of **** ******** *** **** *** ************** ** ***** on our company do not sample list of the ***** *****. Every effort will be made to ensure no further deliveries will be made.  Thank you for bringing this matter to our attention and helping us resolve for Ms. ****. If you have any questions, please feel free to contact me at *************   Sincerely,  Sara P****** | Customer Care Supervisor  

    Customer Answer

    Date: 10/04/2022

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******* **** 

  • Initial Complaint

    Date:09/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked at least 10 times for the Sunday paper to stop being delivered to my house, mind you I never signed up for the Sunday paper so I'm assuming it's the former tenant who signed up. I have reached out via a combination of email phone call and ******** ********* and my issue is still not resolved. My first attempt to stop the service was back on July 11th. I am either told that it has been escalated, that they are waiting for follow up for updates, that the circulation department is aware, or that the circulation department is busy. I've asked for the names of other individuals that can help but they aren't given to me. I'm not sure what else to do to make the service stop.

    Business Response

    Date: 09/06/2022

    We have met with the carrier and the problem should be resolved this coming Sunday.  No delivery as requested.  We will contact the person today to inform.

     

     

  • Initial Complaint

    Date:06/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving the paper for 40years I am having problems getting it. Over months I am calling complaining and they say it will be fixed. But I still do not get my paper. I have also asked to speak to a supervisor but they never call back. My husband and I are Seniors and it’s not that easy to get out to purchase one. We enjoy reading the Sunday paper. I don’t understand what the problem is. Is it is he carrier or the customer service?? All I want is my paper that I paid for.

    Business Response

    Date: 06/22/2022

    To whom it may concern,We are in receipt of the complaint filed by Mrs. ********* ***** on June 12, 2022.We reached out by phone and connected with Mrs. ***** on June 21.The complaint referenced home delivery issues with her subscription to the Post Standard. We have addressed the delivery concerns with our home delivery team and every effort will be made to ensure Mrs. ***** does not experience any further service issues. We apologized for the inconvenience and as a courtesy, we have applied a four-week credit to her account extending her subscription period to 09/05/22. Thank you for bringing this matter to our attention and helping us to resolve for Mrs. *****.If you have any questions, please feel free to contact me at ###-###-####.  Regards,Sara P****** | Customer Care Supervisor

The Post Standard is NOT a BBB Accredited Business.

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