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Business Profile

Packing Service

J Medley Moving Helpers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packing Service.

Complaints

This profile includes complaints for J Medley Moving Helpers's headquarters and its corporate-owned locations. To view all corporate locations, see

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J Medley Moving Helpers has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired them to move our belongings from our house in Lowville, NY to Liverpool NY. This required them to store our belongings in their storage unit until we closed on the house in Liverpool. When they were delivering our stuff from the storage to our new house, (7/25/23) we noticed several things were broken along with furniture being damaged. Also, we did not notice until after they left that they had not delivered a tv, a weed eater, half of a bed frame and a box of tools that were still in their possession. I have called them every day to work out a time that those items could be delivered and they have ignored my calls or when they do answer, have lied and said they would be delivered later that day. That has happened at least twice they said they would bring it and then have not. Recently they have just been ignoring my calls and voicemails.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother and I hired this company to move a dining room set from her home new Utica, NY to my home in Northern Virginia. The quoted arrival time was between 8:00am and 10:00am. After the window passed and no one had arrived, my mother called the company inquiring about their arrival around 10:20am. At that time she was told the movers were on the way to her as they spoke. After 12pm when no one had arrived, my mother finally received a call stating the movers were 15 minutes away. She told them not to both as they were now more than 2 hours late and she needed to leave. The movers are now sitting in her driveway demanding a $250 cancellation fee. They are threatening to call the cops on my mother for not paying the $250. They have texted and called her about it, trying to extort her. They have walked to the neighbors house and threatened her to "contact" my mother or else. If they truly believe they deserve a $250 cancellation fee after this absolutely unhinged behavior they should file in small claims court or send it to collections. Threatening and harassing several older women in their 60's with swatting calls is disgusting behavior. Texts and voicemails can be furnished as evidence if required.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired. J Medley Local Moving Company
      112 Magnolia Street
      Syracuse
      Broke several items such as my tv stand that they moved. The are threatening with their attorney because what I put as a rating.

      Customer Answer

      Date: 08/31/2022

      I wanted to inform you of several things:
      1. I have sent you a picture of the tv stand that was damage.
      2. On the back of my bookcase, they cutback where there is the cardboard backing.
      3. The movers took a chip of one of the feet to my couch. I have saw them break it when they tried to move it through the front door.
      4. I have a threatening voicemail that I saved from the owner.
      5. The movers took a chip out of my white desk.
      6. The movers disappear for a half hour or more even me leaving after them from Oswego to Cortland and they expected to pay for it.
      The concern I have with these movers is there nonaccountability stated "I don't know what happened." My ex-boyfriend and current boyfriend can testify to the condition of the tv stand. The owner is blaming the students in Binghamton that help move things with an ex professional mover. The things that were damaged came from Oswego in which they are the sole movers for the furniture damaged.
      Thank you,
      ***** ******

    J Medley Moving Helpers is NOT a BBB Accredited Business.

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