We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreation Center

YMCA of Greater Syracuse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

This profile includes complaints for YMCA of Greater Syracuse's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

YMCA of Greater Syracuse has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      towards the end of last year i was interested in my son joining karate at the YMCA. We couldn’t get him in so i started him somewhere else. It just came to my knowledge that i have been paying $25.26 for about a year now for something my son has NEVER attended and they said it just got renewed for the month of September which i never asked them to renew because he was never in their martial arts. The guy who runs the program name is Austin and i’m still waiting for a call back to get my money back!

      Business Response

      Date: 10/07/2022

      Member was contacted and provided a refund on 9/27.

    • Initial Complaint

      Date:09/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Turned state taxes for wage verification treatment was awful..I'm disabled brain injury and your wezet road location didn't help or explain anything and they did this when I joined they wouldn't let me change location, the membership manager is awful,I tried to explain she to worries about leaving I'm making a claim to the ADA

      Business Response

      Date: 09/15/2022

      Ms. ******** visited our branch to update financial aid paperwork on 9/12 and in the process, became verbally abusive to our staff and used language that went against our member code of conduct. A member of our leadership team for this branch reached out and was able to have a further conversation with Ms. ******** to better understand her situation and her needs. Our leadership staff member states: "She apologized for her language and interaction that took place Monday evening. We took care of renewing her membership and helped her with a document she needed for her insurance company." We believe that Ms. ********'s needs regarding our YMCA have been met at this time.

      Customer Answer

      Date: 09/15/2022

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I became abusive because they did NOT meet my needs with someone with a brain injury and did not want to. Help I came in after telling them I was reporting them to the ADA news and HR it awful behavior that I had to swear toget them to listen to me that I didn't understand and have a brain injury    Regards, ******* ********

    YMCA of Greater Syracuse is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.