Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,
  I am filing a formal complaint against Comfort Windows and ****** regarding their failure to honor a valid window warranty.
  On June 4, I notified Comfort Windows of defects in four windows installed under warranty. On June 5, I submitted photos of the defective windows. On June 9, I received a denial citing missing serial numbers. That same day, I provided the required serial numbers along with the original photos. Since then, I have received no response from either company.
  Comfort Windows referred me to ******, claiming they are the manufacturer. ****** has failed to follow up or take responsibility, despite having all required documentation. This lack of accountability and refusal to honor a valid warranty is unacceptable.
  I am requesting BBB’s assistance in compelling Comfort Windows and ****** to fulfill their warranty obligations and replace the defective windows.
  Sincerely, ******* ******* *** ******** **** ********* ** ***** ****************************

  

  Business Response

  Date: 07/11/2025

  We have received your complaint in regard to windows installed by Comfort. There was some delay in submitting a claim as the manufacturer required pictures, serial numbers, and room locations of the affected windows. The Service Department worked with the customer to gather that information. Once the necessary information was received, a claim was submitted to the manufacturer. We do not currently have an updated decision on this claim but will check back with the manufacturer Monday 7/14 and Tuesday 7/15 for status. Although Comfort cannot control how quickly the manufacturer processes the claim, we want to work with the customer and advocate for them throughout the claim process. This is exemplified in the text messages the customer provided which shows the Service Department has responded in a timely manner and been transparent through the process. I, the Service Manager, will reach out to the customer with an update regarding their claim by Tuesday 7/15. 

  Customer Answer

  Date: 07/11/2025

  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me provided they actually follow through and update me accordingly without me having to contact them repeatedly for updates. I will request a new case be opened if my windows are not replaced and I am not receiving timely updates. 
  
  Regards, 
  
  ******* *******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new bathroom from Comfort windows and doors on 4/7/18. We purchased the bathroom through them because of their lifetime warranty. They give you paperwork that says your products are covered for the duration you live in your home. In February 2025 There was a leak coming from the tub. Comfort refused to replace the tub stating it was a manufacturing defect. The Manufacturing Warranty is only five years and we are seven years out. Reached out to homeowners Insurance and the inspection mitigation service company found that The tub leaking was a result of improper installation. As stated that Comfort did not put in the proper support underneath the drain, causing pressure on the drain overtime thus causing the bathtub to develop hairline fracture and leak. Comfort refuses to fix the bathtub or stand behind their products .

  

  Business Response

  Date: 03/21/2025

  We have received your message in regard to your bathroom project installed by Comfort in June of 2018. I, the Service Manager, will reach out to the Production Manager who inspected this issue and also the Bathroom department. Would you be so kind to send the inspection mitigation service company's report to my email or attach it to this BBB correspondence? I will reach out to you with my contact information. Thank you. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2023 I signed a contract with Comfort Windows for $8,600 for 6 window replacements. Since their installation I have reached out to the company at least 3 times because the windows don't align for proper locking. The company adjusted the windows the first time but I had to get in touch as this problem persisted. The rep said he would return and fix the worst window, but this never happened. I did not hear back. My last complaint on July 26, 2024 was ignored. Having windows I cannot lock is a security issue in my home and one i would like resolved.

  

  Business Response

  Date: 11/25/2024

  hello, On March 4th, 2024,
  Comfort sent one of our top Techs (Bob) out to adjust the windows for them to
  operate and lock, he also fixed the “worst” one. When Bob left, everything was
  working well. Since Bob was out in March, We
  have not heard from ****. We checked our call logs and have not found any
  missed calls. We would not ignore one call and especially not 3. We apologize
  for the inconvenience. We have contacted **** and she is
  scheduled with a very seasoned Tech for tomorrow, November 26, 2024. Our conversation with **** was
  very good, she was not upset and was happy we were able to send someone out so quickly.  Thank you  Robin R***** Office Manager Comfort Windows

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WORKERS WERE HERE 5/20/24-5/23/24. THEY WERE SUPPOSED TO DO THE WET AREA IN THE DOWNSTAIRS BATHROOM. UPSTAIRS BATHROOM WET AREA, TOILET, AND FLOOR. DISPUTE IS THERE WERE ISSUES WITH THE INSTALL WITH WRONG PRODUCT AND DESTRUCTION TO THE AREA AND THEY DID NOT FINISH THE JOB. UNRESOLVED ISSUES AFTER WORKERS LEFT WERE UPSTAIRS BATHROOM FLOOR WAS INSTALLED INCORRECTLY AND INCORRECT SHELVES WERE INSTALLED IN UPSTAIRS BATHROOM. COMFORT DID COMPENSATE FOR THE INCORRECT SHELVES BEING INSTALLED BUT THEY HAVE NOT ADDRESSED THE FLOOR ISSUE. FLOOR WAS INSTALLED WITHOUT SUBFLOOR BEING INSTALLED IS ONE ISSUE I KNOW FOR SURE, i DO NOT KNOW IF THE ISSUES WITH THE DESTRUCTION TO THE WALL AND BASEBOARDS IS STILL DAMAGED BECAUSE I SAW THE DAMAGE THEY DID WHEN THEY PULLED EVERYTHING OUT. IT COULD BE JUST COVERED UP RIGHT NOW. DISCUSSED WITH PROJECT MANAGER AND SALES ASSOCIATE ON SEVERAL OCCAISIONS. PROJECT MANAGER IN EVERY ENCOUNTER DID NOT WANT TO CORRECT THE PROBLEM. COMFORT EVENTUALLY SAID THEY WOULD HAVE SOMEONE CORRECT THE PROBLEM, BUT I HAVE NOTICED ISSUES WITH THE WORK AND THE TREATMENT BY THE PROJECT MANAGER AND ELECTED TO BE COMPENSATED TO HIRE SOMEONE ELSE. I ASKED FOR WHAT THE CHARGED ME FOR THAT ITEM OF THE PROJECT SO I CAN HIRE SOMEONE ELSE. THEY OFFERED 400.00 BUT THEY CHARGED ME 500.00 TO MOVE THE TOILET SO I DECLINED THAT OFFER. I DECLINED THEM COMING BACK BECAUSE WORK IS SUBPAR AND I AM ALREADY SEEING DETERORATION I SHOULD NOT SEE AFTER JUST A FEW MONTHS. I ALSO QUESTION THEIR EXPERTISE BECAUSE THEY WERE GOING TO INSTALL THE VENT IN THE SHOWER, SO I HAD IT REMOVED FROM THE CONTRACT BEFORE THEY STATRTED. THEY ALSO STATED THEY DID NOT NEED A PERMIT FOR THE VENT AFTER I TOLD THEM THE TOWN SAID I DID IF I WAS CUTTING THROUGH WALLS, MOVING OR ADDING PLUMBING OR ELECTRICAL. I WANTED TO QUIT BEFORE I STARTED BUT I BELIEVED I WAS STUCK BECAUSE I HAD TO ACCEPT THE CONTRACT WITHIN 3 DAYS, WHICH I DID. I DIDN'T MEET THE PROJECT MANGER OR ANYONE UNTIL LATER WHEN THIS CAME UP.

  

  Business Response

  Date: 11/04/2024

  We have received your message regarding concerns with your bathroom installed in May of 2024. The Production Manager has been in contact with the homeowner several times regarding the subfloor. A misunderstanding did occur during installation and only sections of the subfloor were replaced, when customer should have had entire subfloor replaced per their contract. Comfort has apologized for this and offered to come out and replace the entire subfloor but customer declined this offer. Comfort offered and has already processed a discount for the amount customer paid to have the subfloor replaced by Comfort, which will be mailed out by check. Comfort is still willing to come out and replace the entire subfloor. If the customer is seeing deterioration or other issues with the installation of the bathroom, we are more than willing to send a Production Manager out to assess these concerns. 

  Customer Answer

  Date: 11/05/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  [The last correspondence I had with this company was back in August and I told them then I did not accept the 400.00. I have received no contact and no compensation of any kind since. Prior to the last contact I had asked on multiple occasions the price of the items plus labor that I paid Comfort as reimbursement. They have neglected to provide any details. itemized billing. We paid north of 25000.00.The amount of money we paid in relation to the amount of work we had done in each space leads me to believe it was excessively over priced, which is why they will not produce any itemized billing. In my research I have found the price for the part of the job we seek reimbursement with materials and labor to be a few thousand. The 400.00 is not accepted and never was. I will be satisfied with 3000.00 for the botched part of the project.] 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 11/08/2024

  We have reviewed the response made by the customer. A credit for the amount the customer paid to have Comfort install the subfloor has been issued to the customer on 11/1. We have offered numerous times to come out and complete the installation of the subfloor and are offering to do that for the customer in addition to the credit. We are capable and happy to come out and finish the installation of the subfloor.

  Customer Answer

  Date: 11/09/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  I have not been provided any credit. Comfort has failed to provide itemized bill when asked on multiple occasions so I cannot trust any amount they would suggest. The only amount that has been suggested is 400.00 and that was declined in August. By ******** the brand of the flooring used that amount would not be sufficient to complete the job.  My original request to comfort was to be reimbursed for the amount they charged for the materials and labor. At every turn the project manner tried to talk his way out of completing this job. When he eventually could not out talk me he agreed the job was not done correctly and they need to take up the new vinyl tile and base board and replace. They need to install a new subfloor and new tile and base board and the transition for the doorway.   I am not sure if is supposed to be there or not so I am asking about  the tile under the tub. Erin said they did install the tile under the tub but I know they didn't because I can see everything from the crawl space. The installation they took out and the entire bathroom wall was removed so I can see the back of the shower and tub and floor from the crawl space. They lied and said they installed product they did not install. Ray said they would need to take the toilet out again and put back in as well. Removing the toilet was 500.00 on my original contract. I only know that because that charge was removed from the downstairs bathroom because it was added incorrectly. Again. proof 400.00 would not satisfy in completing this job. Ray said it would be two days work. There is a labor cost associated here that I would need to cover.  I am not confident in the competence of Comfort or in their eagerness to satisfy this project. I have lost confidence in the company and don't trust them. Every time I talked to that project manager in the past he wants to play talking games to get out of doing it and I don't think he is happy I took it this far. He is exhausting and a strong motivation in addition to workmanship I cannot let them back in my home. I have also had a problem with gaps in the sealant they used on the downstairs shower where water can leak behind the tub. I want the job done right and I think it is in my best interest to hire someone else to do it. I would like to know the actual figure Comfort would charge for this job if it was not a correction to a project and I need hard copy proof. Otherwise my number to satisfy the upstairs project is 3000.00. This has gone on since May. I still feel like this is still a game to them and they are stringing me along to see how far I will go. I am not afraid of follow though. I will pursue this until it cannot be pursued any more. I hired Comfort to provide services that they did not provide, they took my hard earned money and have ignored me for months. I believe they are only talking to me now because I reached out to the BBB. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 11/21/2024

  We have reviewed the
  response made by the customer. A credit for the amount the customer paid to
  have Comfort install the subfloor has been issued to the customer on 11/1. We
  have offered numerous times to come out and complete the installation of the
  subfloor and are offering to do that for the customer in addition to the
  credit. We are capable and happy to come out and finish the installation of the
  subfloor. 

  Customer Answer

  Date: 11/21/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  [No credit has been issued so they need to stop lying about this. The only conversation about a credit was in August with a ******** who called to say they were sending out a 400.00 check and I told her not to bother it was rejected, and I followed the phone call up with an email. I have attached the email below. The offer to have them come back out is rejected. They can stop saying this to because this would be foolish to accept. If they want to end this matter they can pay me the amount requested. This company was given many opportunities to resolve this issue before we got to this point and they squandered everyone ] Regards, 
  
  ******* ***** reimbursed for botched project 1 message ******* ***** <********************> Tue, Aug 27, 2024 at 5:09 PM To: ******** ******** <****************************>, ****** ***** <*********************>Hello ********, I believe you are the one that I just spoke with. We do not accept the 400.00 you proposed for reimbursement for the botched bathroom project by Comfort. 400.00 would not even cover the toilet being removed based on Comfort pricing, as you will need to remove the toilet again to fix the floor they did not properly complete per the contract. I have been very clear with what our reimbursement price should include. We want the price to be able to hire someone to do the job right. All aspects of doing the job right. They need to remove the toilet. They need to take up the new vinyl tile and baseboard and replace. They need to install a new subfloor and new tile and baseboard and the transition for the doorway. I want the cost of labor. I was told they put tile under the tub but they did not. I can see everything from the crawl space.  The installation they took out and the entire bathroom wall was removed so I can see the back of the shower and tub and floor from the crawl space. I know whoever I hire will find issues they will need to repair from your workers because I saw issue that I did not see if they corrected before they tried to scam me with the work they did and did not do. This has dragged on far too long. I am the customer who has been cheated and has to deal with the sub par workmanship I have noticed on ever aspect of the two projects. You have been given more opportunities than you deserve to correct the issue. I want to just be done with you.  You are having trouble coming up with a number so I will provide you with a number. I want 5000.00 to compensate me for your poor workmanship and breach of contract. This is actually more in the realm for this type of project than the 400.00 you proposed. You are insulting to even suggest this.  Regards, ******* ***** 

  

  Business Response

  Date: 12/13/2024

  BBB spoke to the business and the following was relayed: We offered to credit this customer the amount that she paid for the subfloor, because that was our mistake.   We also offered to come and make any/all repairs needed to the subfloor. And we also offered to BOTH credit her the amount that she paid for subfloor AND make any/all repairs needed. Our offer still stands.  Please extend this offer to this customer again.   

  Customer Answer

  Date: 12/26/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  [I do not feel confident in having Comfort come back, but my husband wants to resolve this now. We will need to have a different crew come back to complete the job and we will accept reimbursed for what we paid for the services and product. If they are offering to reimburse us for the amount we paid for the services involved in completing this project I would appreciate an itemized bill of the services and product so I can be fully informed of what I am being reimbursed for. My research on the products used and service would not be covered by the 400.00 they stated in August. This project would also need to be completed in one day not several. I also just received a check for 500.00 in the mail and wanted to know if this was related to this matter? I have one from Comfort Windows that just showed up. My only communication on this subject since August has been through the BBB portal.] 
  
  Regards, 
  
  ******* *****

  

  Business Response

  Date: 01/08/2025

  We have received your message regarding the subfloor repair in your bathroom. In order to perform a consistent job and not piece areas together, we will be replacing the entire subfloor except for under the tub which was already replaced during installation. With that, we will be removing the toilet and any other fixtures as needed and per the original contract. We will also need to pull up the flooring we installed which is not re-usable. New flooring will be ordered and installed at the same time the subfloor is replaced. The refund check is for the amount the customer was charged in their contract for the replacement of the subfloor. I, the Service Manager, will be reaching out to the homeowner today, January 8th, to confirm a date for this repair that works best with the customer's schedule.  

  Customer Answer

  Date: 01/08/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  One of my concerns has always been I did not want a piece together job. I want everything that needs to be corrected done like new. Which is why I have continually stated I wanted to move on. If I asked for every issue with that upstairs bathroom to be corrected you would be tearing the whole thing apart. We will need to discuss the project because based on what you stated in your response it sounds like Comfort is still playing games with the scope of what was actually done and what wasn't. Different project manager and crew will be needed to complete this. Comfort has agreed to compensate for the amount I paid, but they refuse to produce an itemized bill of the projects in question so I can be confident I am being reimbursed for what I paid. The inability to produce this document is holding this process up. In my research the 500.00 check that showed up would not cover what is in question for the upstairs bathroom project. This needs to be increased. Comfort states in their response that they have replaced the subfloor under the tub. This is completely false. Nothing was done under the tub or the walls that were removed. No subfloor or tile was placed under the tub. The wet area was installed right in the space after the old tub and shower, walls, and pink insulation were removed. The entire body of the installed product can be seen from the crawl space and the floor underneath it. I brought this to the attention of the original project manager when he came here  back in June to try to convince me with a lot of fast talk that the job was done correctly. I had an answer for every thing he stated, a copy of the contract, and his own pictures of the job betrayed him so he had to eventually concede the job wasn't done right. I was told under the tub would be done and it wasn't, that is why I specifically brought it to his attention when he was here in addition to the other problem areas that were not addressed.  
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 01/10/2025

  We want to confirm that a different crew will in fact be scheduled to complete the repair of the subfloor. As stated in the previous response, we also are not trying to piece together this repair. I, the Service Manager, left a voicemail yesterday 1/9 and also today 1/10. We can discuss the project in more depth as you have requested. Comfort is ready to schedule the repair and as you stated, you have received the check for the amount that is being credited to you. 

  Customer Answer

  Date: 01/14/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  
  [The check that was sent for 500.00 is not acceptable for reimbursement and has not been cashed as we are still in the process of seeking resolution for this matter. We do not accept this amount for reimbursement of the project. It is too low based on my own research on the amount of a project for this scope and far less than what Comfort charged considering what we paid. It has been stated on more than one occasion we are requesting the itemized bill for our projects. Why is Comfort refusing this itemized bill request? What are they hiding? A resolution on the itemized bill and a fair financial compensation amount must be achieved before any scheduling for you to to complete needed work to the area we specified. For Comfort to complete all of the issues you would need to rip the upstairs bathroom apart, but we do not want to go through that. A discussion on what needs to be done and the process will be completed via phone once the matter of financial compensation and itemized bills has been resolved. I would like for the business to reply through this portal regarding the financial amount  and on their intent to send the requested itemized bills.] 
  
  Regards, 
  
  ******* *****

  Customer Answer

  Date: 02/05/2025

  I am reaching out to request my case be reopened. I opened a case because the merchant was not responding or trying to resolve my matter. When my case was open I was able to get the merchant to respond they would reimburse me for my project and come and complete the project. My matter was closed because I was told that was a good faith response. Since closing my case the merchant again ignores any correspondence and my case remains unresolved. I want my case reopened. Better Business Bureau to contact them because they will not respond to me, and keep case open until this case has been resolved. Comfort agreed to reimburse me what I paid, but to date this has not happened and we have not agreed to a settlement amount or discussed project completion and scheduling to complete the project. All items the merchant agreed they would do in the open case and to date this remains unresolved.

  

  Business Response

  Date: 02/05/2025

  I, the Service Manager, left a voicemail today 2/5 to discuss this repair with the customer. Comfort agreed to reimburse customer the amount they paid to have the bathroom subfloor replaced and sent out a check for that amount which customer confirmed they have received. Comfort has also agreed to replace the subfloor and lay down new flooring. The only exception being under the tub due the subfloor already being replaced by Comfort in that spot during original installation. 

  Customer Answer

  Date: 02/13/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  \ 
  [I cannot accept the financial amount that Comfort is offering because they have not provided the itemized bill of the project detailing what we actually paid. If they honestly want to reimburse me what I paid this document would be required for me to be able to make an informed decision on their offer. Comfort did not complete every aspect of the the project to include under the tub which they falsely keep stating they completed. We were asking for repairs to be done to the area outside of the tub because that was the area visible, exposed where everyone walks, and we did not want to have them tear out everything and start all over. This was the lesser of the evils.  I do not believe I am speaking with someone able to make decisions on this matter beyond what has already been stated. I spoke with a Will before speaking to BBB. I inquired to BBB about this matter of who is corresponding for Comfort and this was not provided an answer. A Will has called here but he cannot seem to return calls. Since August the only time Comfort has corresponded with me is when the BBB case has been open. Once this case closes my guess is they will ignore any correspondence again.] Adequate resolution would be financial reimbursement of my project of what I actually paid and discussion of the elements of the project that still need to be completed in the area outside of the wet area and how they are to be completed to my satisfaction. 
  
  Regards, 
  
  ******* *****

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comfort windows installed 4 replacement windows at *** *********** Rd Albany NY. One window was installed with a broken screen and another window had a large ball of caulk left on the window which has hardened onto the screen. I have pictures of these issues. We shared the pictures with Comfort and asked Comfort to return to fix the issues. There has been no attempt to fix the 2 windows. We had a remaining balance of $1,900.00.
  We have attempted to negotiate the remaining balance due to the poor workmanship with no success. We paid $1,410.00 towards the balance. On 9/26/22 we received a letter from Comfort saying they are putting a mechanics Lien on our property at 82 Altamont Rd Voorheesvile NY. This is not even the address where the windows were replaced. We want the 2 windows fixed or a reasonable reduced amount owed and we will pay the balance.

  

  Business Response

  Date: 10/07/2022

  Comfort was made aware of a damaged sliding glass door panel by the
  original install crew and Mr. ******* did bring up other concerns after his
  original install date. Once Comfort was notified of these issues, a replacement door panel was ordered. Once received, Comfort went out on 8/9/2022 to complete
  the work resolving all of the Mr. ******* concerns and at that time Mr. *******
  was satisfied with the work. Upon the completion of this work, Mr. *******
  did not pay the balance owed of $1,900.00 and would not return repeated phone
  calls and mailed letters from Comfort. Mr. ******* did bring up 2 screens that
  need repair but mentioned he would take care of them himself. The mechanic’s
  lien was put in the mail with this original balance of $1,900.00 still being
  owed prior to receiving a payment toward the balance. Mr. ******* decided to
  send in his own determined payment of $1,410.00 towards the balance leaving a
  total balance due of $490 which is currently outstanding. Comfort would like to address his service concerns on the screens once his balance is paid as that begins
  the warranty for the product. Mr. ******* has been notified.

  Thank you ~ Robin Rounds

  Comfort Window Co., Inc.