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Business Profile

Pest Control Services

Crazy Eddie's Animal Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had bats in my attic, August 2022. Hired the owner who used to run this company to resolve the issue. He sent out 2 employees, they quoted me and did the job. Unfortunatley the owner passed, but his son took over the company. I needed to have them return in early summer of 2023 as the bats returned to my attic. They gave me a 2 year gaurantee on there work in writing. I first called them in June, they stated they would be over. They showed up, inspected and confirmed fresh bat droppings in my attic. They stated they would be back the next week to try again. They did not return. I called again in August. Again they came, inspected and left, stated they would return once again the following week..once again they did not. I became aggravated as I had spent $1100 on practically nothing. I posted a bad review on there facebook business page. 2 hours after I posted they showed to do the job. The owner left me another receipt stating he put a one way door on a section of my roof. Time went by, the bats have appeared to leave, however I could not get them to come back to remove the door and seal the hole. I contacted the owner twice on facebook stating to him that my home was being sealed by an insulation company and they needed him to come finish his job. He never showed. As I write this the insulation company is here, they finished his job for him. Come to find out the 'bat door' he used was something he made himself, which fine if it work but not professional. I will be taking this company to small claims court as I have saved all messages and phone records and pictures of the work. Never again

    Business Response

    Date: 12/21/2023

    The work for this job was completed and all of our one way doors are homemade. He stated in his complaint that the bats are gone and the house was sealed up. I have gone out there every call that was received. 

    Customer Answer

    Date: 12/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    The bat door is still on my roof. How is this job completed?

    Regards,
    ******* ******

Crazy Eddie's Animal Control is NOT a BBB Accredited Business.

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