We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Advertising Agencies

AdCorp Media Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,I am writing to file a formal complaint against Adcorp Media Group for their fraudulent business practices and aggressive behavior.I purchased a year-long contract for a 15-second TV advertisement to be displayed at the ShopRite in **********, **********, for a total cost of $5,195. The advertisement was scheduled to begin on May 15th, 2024, but upon visiting the store, I discovered that the ad was not running. After numerous attempts to contact Adcorp, the advertisement eventually went live, but it was not displayed in the prominent location as promised. Instead, the TVs were facing inward at the cash register lines in the corner of the store, severely limiting the ad's visibility.When I contacted Adcorp to express my dissatisfaction, some representatives were understanding, but the *** was incredibly rude and aggressive. He falsely claimed that the advertisement was seen by ****** people per week, a claim I knew to be untrue as a regular shopper at the store. I attempted to negotiate a termination of the contract, but the *** threatened legal action if I did not pay the full amount. Furthermore, he immediately charged me $625, a payment that was not due for another 90 days.I believe that Adcorp Media Group has engaged in deceptive and fraudulent practices by misrepresenting the visibility and reach of their advertising services. Their aggressive and threatening behavior towards customers is unacceptable. I urge the ********************** to investigate this company and take appropriate action to protect other small businesses from falling victim to their scams. I am requesting a full refund of the $995 I have already paid.I have attached a copy of the contract for your reference.Sincerely,

    Customer Answer

    Date: 06/17/2024

    Dear BBB,
    I am writing to formally withdraw my complaint against Adcorp Media Group under Complaint ID ********.
    After a thorough review of my contract with Adcorp and further communication with their representatives, I have concluded that my concerns fall within the terms of our legally binding agreement.
    I understand that the contract is non-cancellable and payments are non-refundable, and I intend to fulfill my obligations under the agreement.
    I appreciate the BBB's attention to this matter and apologize for any inconvenience caused.
    Sincerely,

    *****************************



     

AdCorp Media Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.