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Business Profile

Heating and Air Conditioning

Be Cool Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi i had heath the owner and john his assistant put in a brand new furnace gor me in January every since they installed it I've had issues i have tried contacting them many times and i am just ignored they came once in jan or feb and said it was fine so i tried doing wjat they said but the smell was so bad i had ti turn it off and buy space heaters and run all winter which ran up my bills and also i couldn't feel safe leaving them on when i was working so then this year i tried the furnace again cone October and same issue i ran it 2 weeks and the smell was so bad i had ti open windows and turn off again heath keeps ignoring me so now its getting close to the warranty ending and he still has bot even attempted to help me so i am hoping you can get through to him because my next attempt is calling in the fire department for the snell im concern with my families heath and safety at this point thank you

    Business Response

    Date: 12/17/2024

    BBB spoke to the business owner and the following was relayed: She called complaining that her furnace was making a bad smell.  I went out and she decided to replace the furnace.  After I replaced the furnace, she was getting the same smell.  I investigated and determined that it is her chimney causing the bad smell.  I am the second company that has told her this.  She needs a new chimney liner.  I went around her entire house with a carbon monoxide detector and got a 0.00 reading everywhere.   As far as warranty- this customer has a 5 year manufacturer warranty that she can use anywhere.  She has a 10 year limited lifetime warranty on the heat exchanger that she can use anywhere.  In NYS, I am required to give a 1 year warranty on my labor.  This customer was calling and calling to the point where she was harassing my wife!  I've been in business for over 19 years and live by my name.  I standby my all my work.  This is the 1st complaint I've ever had.  As I told you, I went out to her house at NO Charge numerous times to assist her.  If the furnace needed any repairs on my labor, I would make any and all repairs needed.  Gladly.  But after her harassment of my wife and I and after I went out there numerous times at No Cost, the furnace does not need any repairs.  She needs a new chimney liner.   Thank you.  

Be Cool Air Conditioning, LLC is NOT a BBB Accredited Business.

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