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Business Profile

Garage Doors

Bartlett Overhead Door Sales & Service Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Barletta did not make us aware of a $100 minimum service charge that ended up being a flat fee for services rendered. They proceeded with the work without authorization and pressured my wife into payment.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My garage door opener stopped working. Since I had done business with them before, I called Bartlett to come out to take a look at it. They came out late afternoon at the end of December. The tech arrived and took 5-6 steps into my garage. He looked at the motor assembly and said it was outdated and needed to be replaced. We talked briefly about the motor's age, since the motor was about 40 years old. The tech told me the replacement price would be $365. I told him that I would have to think about this repair, since it cost more than I have to spend on it. The tech said for me to give Bartlett a call when I'm ready to do the repair. Then, he left. The whole job estimate took about 5 minutes. Next, Bartlett called me Jan 2, 2024, to inquire whether I had made a decision yet. I told them I had not. Bartlett then said that if they didn't do the job, they would service charge me $100 plus tax. I told Bartlett that I had used them previously, that they never told me of any service charges, and that this time there was no mention of any service charge. The conversation then ended. Bartlett needs not to send any service charges.

    Business Response

    Date: 01/19/2024

    BBB spoke to the business and the following was relayed: We will not charge this customer.  We are removing the charge.  The customer owes us nothing.  We are doing this in goodwill to resolve this complaint.  Thank you.  

Bartlett Overhead Door Sales & Service Inc. is NOT a BBB Accredited Business.

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