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Business Profile

Pool Supplies

poolsupplies.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for poolsupplies.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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poolsupplies.com has 2 locations, listed below.

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    Customer Review Ratings

    1.32

    Average of 19 Customer Reviews

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    Review Details

    • Jeffrey E

      Date: 07/24/2025

      Jeffrey E

      Date: 07/24/2025

      I've bought a few items that were good but their solar covers are trash! Shop your local pool company.

      poolsupplies.com

      Date: 07/25/2025

      Hi [Customer Name],
      Thank you for your feedback. We're truly sorry to hear that you were disappointed with the solar cover. That’s definitely not the experience we want our customers to have. We appreciate you giving our other products a try and are glad to hear those worked well for you.
      If you're open to it, we’d love the chance to learn more about the issue with the cover so we can make it right. Please feel free to contact our customer service team at **************—we’re here to help.
      Sincerely,
      Beth *.
      Customer Service Manager

    • Anne D

      Date: 05/19/2025

      We ordered a pool from them 2023. The top coping has rusted out. We took it down and throwed it in trash. I have never seen a pool like this. We have had a pool for 20 yrs. Beware.

    • Scott F

      Date: 05/18/2025

      Don't ship via fedEx, use UPS.
      Customer service makes excuses , I'm tried of companies that don't take responsibility

    • Jeff B

      Date: 04/13/2025

      I am actually shocked by all of the negative comments. I don’t think feel terrible for the people who had bad experiences. I have been going through these guys at least 10 years and have had a great experience. Chemicals, solar covers, etc. no, I do not work for this company, nor do I know anyone that does. I’m in OH and I believe they are based out of NY. Anyway, hope everyone had their complaints resolved.

    • Rachel U

      Date: 11/12/2024

      I see the only reviews this company receives are 1 star. I wish I had looked this up before I spent our hard earned money with an awful company. We ordered a pool solar cover, it came in and as we opened it we began to realize it was round and not rectangular like we needed. We immediately called customer service and sent a photo. Because it was opened, even though it wasn't unrolled, was never even taken outdoors, they are saying no returns. We were offered a 20% discount to waste more money with a company who could potentially send us the wrong size cover with no ability to return it and no way of confirming it's the correct size without opening. Hopefully this company goes out of business. Buy from ******, spend your money in a safe place that puts customers first.

    • Starnet k

      Date: 08/14/2024

      I purchased a pool solar cover from this company, but my experience has been extremely disappointing. The product itself only worked for 8 months, but when I had an issue and needed to use the warranty, things went downhill. They expect me to pay for handling and shipping costs that are nearly the same as the original price of the product! This is unacceptable and feels like a blatant attempt to profit off of their customers. A warranty should provide peace of mind, not extra hidden costs. I would strongly advise against buying from this company unless you want to be hit with unreasonable charges down the line.

    • Manuel E

      Date: 08/14/2024

      BEWARE - BEWARE - 1 Star is more than they deserve. I purchased (48) Rx Clear Chlorine in 1lb packs. I did not need them right away so I stored them in my garage. I live in Florida and the garage does get pretty warm. The printing on the packs have melted and fused the packs together. When you try to separate them they tear. I called customer service in the hopes that they could help me salvage these packs. Their response was "separate them as best you can" . The printing comes off on your hands and it's sticky like glue, their response was "wear gloves". Since I had purchased the chlorine 8 months ago, they said there was nothing they could do. I believe customer service is not in their vocabulary. I suggest you purchase elsewhere. You are not going to get any help or satisfaction from this company no matter what you buy from them. I'm going to spread the word, I hope you do too.

    • Celia R

      Date: 06/25/2024

      BUYER BEWARE .. if I could put a -5 I would. Do not buy it from this company unless you want to throw away money. Their customer service is horrible. Their return policy is almost non-existent and even worse if you buy from them through ******. Do your homework and find yourself a better business. This business clearly does not belong on BBB but I guess you can buy anything nowadays...

    • KRISTY M

      Date: 06/20/2024

      I purchased a pool ladder, and it has been 7 days, and no one knows where the ladder is. I have spoken to ***** 4 times and pool supplies 4 times. They will not refund my money until 3 more days pass. My pool has been up, and we cannot swim in it because we can't get a ladder. we were supposed to have it 4 days ago, then when they send us another ladder it will take another 4-5 days to receive. We are torn because we can't get this size ladder anywhere else. This supplier even sends to ******. I am so upset I could cry. Everyday kids ask is ladder here? I feel like they should overnight us a ladder. I am so frustrated right now there is nothing else we can do. I feel taken advantage of and no one cares. I can't afford to order another ladder when I have not been reimbursed for this one, I am a single mother trying the best I can.

    • Gail V

      Date: 06/06/2024

      I had the same experience with Pool Supplies, Inc. I ordered what I understood was the correct lining, but it turns out I needed a different lining. The box was opened, but liner was left in the box - never removed. Company would not allow me to return the untouched product. I will not do business with these folks again and recommend you contact a local provider who can get the right product to you. It is ridiculous that this group will not take returned product that never left the box and the box was in perfect condition. Probably the only way they make money.


      After a first issue with Poolsupplies.com, I have had a second issue with them on an order placed before I had the first issue. I placed an order for an item which I received a notice that the item had shipped. Four days after that, ***/**** indicated they had still not received the package. When I contacted their "customer service," they acknowledged that the order hadn't shipped, but would not issue me a refund on my credit card. I was told that the order just went to the floor and that I needed to give them one more day for the item to ship and if it didn't, I should call them tomorrow to discuss "next steps." When the item doesn't ship tomorrow, I will instead notify my credit card company to not pay them since they said they would ship something, didn't, and will not refund my credit card. I've never had a company that does business online behave in this manner. This is a horrible company to do business with and I strongly recommend not doing any business with them based on two horrible experiences with them in less than a week. Extremely customer unfriendly.

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