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Business Profile

Home Builders

Mainstay Builders LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract to build a garage/apartment dated 7/8/2022. Peter W***** owner of mainstay builders has not returned my calls in reference to 2 weeks of no work on structure and monies paid for materials by me was not paid to lumber company. I have $20000 that I paid that he has not completed work or paid for supplies. I have left messages with no response.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing business with Mainstay Builders since Jan 2022, they built a pole barn and deck for me. July 20, 2022 I signed a contract for a fence and to have my front entry fixed, total cost $13,000. I was asked for a $7000. deposit which I paid, the check was cashed the same day. This was the usual way all work was done, I pay a deposit, pay the remainder when the job is finished. I was told the work would start when they got materials. I checked 2 weeks later and was told everything was ordered, work should be started by the end of August. I have been talking to the foreman who hadn’t given me any trouble. I have been in contact with the foreman every week, always getting some story about lack of help, other jobs taking longer than expected, but always being told my materials are in, just waiting on manpower. Last Friday (10-21-22) the foreman calls, tells me Mainstay is out of business, I need to get a lawyer to get my money back. I have made SEVERAL attempts to contact Mainstay by phone and texts, I’m getting NO response and at this point I don’t know WHAT to do. If they aren’t going to do the work, I want my money back.

Mainstay Builders LLC is NOT a BBB Accredited Business.

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