We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pole Barns

Cooley Construction Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pole Barns.

Complaints

This profile includes complaints for Cooley Construction Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cooley Construction Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between 6/23-10/23 I contracted with Cooley Construction for a roofing and gutter project. It was subcontracted to another roofer and never inspected by Cooley Const.

      On Oct. 10 of this year I contacted Chad Cooley about a leak that I discovered in my dining room, which was coming from a portion of the roof connecting the original house to a kitchen/garage addition. I asked Chad to look at the problem and fix the problem. He did not respond. I later called his office, left a message, still no response. On a subsequent call, I spoke to his wife, and asked for the problem to be addressed. I've tried calling since then, but no one has answered the phone. I've since then had an experienced handyman to up and he says that the flashing on the back side of the addition portion of the roof was done incorrectly, resulting in a leak.

      Cooley Construction has been completely irresponsible. When I first contacted them, I got no response, no one came from the company to assess the problem, no one followed through. I have had some emergency work done by my handyman to ensure that I can get through the winter without additional leakage, but it needs to be repaired properly by Cooley or someone else PAID FOR BY THEM to remediate a problem that they caused.

      Business Response

      Date: 11/25/2024

      We addressed the complaint and fixed the problem. Homeowner said she would remove the complaint thanks. 

      Customer Answer

      Date: 11/26/2024

      Folks: I have been in contact with Chad Cooley from Cooley Construction, most likely because of your actions. He contacted me to look at the problem, and explain his lack of communication (he has a sick kid, which I didn't know), and to assure me he'd get it fixed. A few days later, a couple of his guys showed up, and spent a good portion of the day up on the roof. They did what should have been done when the problem emerged, e.g. pulled up the portion of the roof that lacked the proper flashing, and re-did it. They sought out some of the same shingles so it looks great.  I waited until the expected rain arrived late last week to make sure it behaved as good as it looked, and saw no evidence of additional water intrusion.  I told Chad what I'd had to do to determine that the problem was my 1-year-old roof, and what it cost me, but I didn't insist then on reimbursement and won't now. His time is better spent caring for his kid. I did make the point to him that all of this could have been avoided if he'd just made a quick call or email when I first contacted him. I appreciate the help you gave me to help resolve my problem, and rest assured the credit is with BBB. Regards, ***** ********

    Cooley Construction Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.