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Business Profile

Restoration Companies

J & S ProTek Restorations LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/4/21 - Began purchase order process w. Protek Restorations - sandblast and repaint lacrosse goals ProTek Restorations Wed, Oct 20, 9:26 PM to me $825 per Goal Price includes pickup and delivery Full blast down to white steel and cleaned Zinc phosphate coating .. primer prep 2 coats Epoxy Primer 2 Topcoats of High Gloss Orange Topcoat is UV resistant and will not fade Chemical and Chip Proof Made in the USA ???? It will take some time in-between all coats to cure properly but you can expect 15-20 lifespan on final product We will need 2 weeks for completion Upon the completion of spring season May 2022 nets were chipping and sent back for repair. Another pair of nets were also sent to be sand blasted and painted Upon returning nets - chips not fixed and second nets are not the same color and peeling Multiple attempts made to talk with Protek will not return a call below is email ******, ****** *. <*******@********.edu> Tue, Aug 30, 4:35 PM (3 days ago) to ProTek I would like to schedule a phone call to discuss the work done on our goals. When are you available? ProTek Tue, Aug 30, 11:14 PM to me Not much to discuss at the moment. The Goals you sent back that were chipped was a direct result of physical damage caused by hitting them with a LaCrosse Stick. There was nothing on my part that failed. There is nothing that will withstand a direct pounding. You can use the vinyl take I sent back to you and try to protect the portion of the goal they beat with the LaCrosse stick. Paint is chip proof under Normal Environmental circumstances. Unfortunately repeated blows from a LaCrosse Stick does not fit under these circumstances. The other 2 goals were completed the same way as the others. My recommendation is to cover the front portion with 3m vinyl tape that you can readily order off ******. The paint I use is sprayed on heavy equipment all the time and lasts years out in the field. can produce pictures / c

J & S ProTek Restorations LLC is NOT a BBB Accredited Business.

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