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Business Profile

Computer Software

Micro Merchant Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Micro Merchant Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The worst pharmacy software out there! they also have a lot of staff that pride themselves in hanging up the phone on you if you don't do things their way. Taken more then one year to implement the program and u will lose customers because on them ! The worst software ever!! Worst customer service! From installation to training is zero u better be able to figure thing out urself and not effective in terms of resolving the problems. As a new pharmacy Ive lost patients and try to leave them they will frustrate you business.I look forward to your reply and resolution to my problems.

      Business Response

      Date: 03/25/2023

      Good morning,

       

      I spoke with ************** who said he has several issues that have been ignored by MMS. I told him I will be responsible for making sure all his issues are resolved going forward. 

      *****************************
      Marketing & Communications Manager
      Micro Merchant Systems

      Customer Answer

      Date: 04/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       I have not received any call from ******* and my all issues are still pending. We need help from MMS to resolve theses issues as soon as possible. 

       

       

       





       

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      POS and pharmacy software is still pending. Anytime we call the support it's takes many week to resolve the issues. we need help to fix our ECP and Pharmacy. Please we need help asap.  

       

      ***********************




       

      Business Response

      Date: 05/24/2023

      Dear All,

      On May 19th, 2023, ***************************- Director of Micro Merchant Systems called Harish and resolved his issue. They made an agreement that ****** will call Saeed if he has any other additional problems and they will work them out toghter to resolve. Please see attached conversation via Teams Message.

       

      *****************************

    Micro Merchant Systems, Inc. is BBB Accredited.

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