We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Micro Merchant Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Micro Merchant Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Micro Merchant Systems, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FMC Pharmacy, LLC entered into a Software License, Services and Maintenance Agreement with Micro Merchant Systems, Inc. (PrimeRx) effective 12/29/2023. The software has not been installed to working order. Our company has not been able to utilize the software one time. Our company has reached out to communicate both via e-mail and phone on multiple occasions. Micro Merchant Systems, Inc. has not responded to our e-mail, phone calls or termination letter and request for refund dated 8/13/24.

      Business Response

      Date: 12/19/2024

      Dear Family & Children's Services,

      We currently have our CFO reviewing the situation and we will get back to you shortly.
      Thank you for your patience.

      The PrimeRx Team

      Customer Answer

      Date: 12/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      No payment has been received by *** nor any correspondence received. Micro Merchant/PrimeRx simply stated they were reviewing the matter. No resolution was proposed or submitted. 

      Sincerely,

      ****** ** ****** *** *********

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 12/31/2024

      Dear Pharmacy,

      The CFO is aware of the situations and is looking into the investigation,

    • Initial Complaint

      Date:12/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The worst pharmacy software out there! they also have a lot of staff that pride themselves in hanging up the phone on you if you don't do things their way. Taken more then one year to implement the program and u will lose customers because on them ! The worst software ever!! Worst customer service! From installation to training is zero u better be able to figure thing out urself and not effective in terms of resolving the problems. As a new pharmacy Ive lost patients and try to leave them they will frustrate you business.I look forward to your reply and resolution to my problems.

      Business Response

      Date: 03/25/2023

      Good morning,

       

      I spoke with ************** who said he has several issues that have been ignored by MMS. I told him I will be responsible for making sure all his issues are resolved going forward. 

      *****************************
      Marketing & Communications Manager
      Micro Merchant Systems

      Customer Answer

      Date: 04/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       I have not received any call from ******* and my all issues are still pending. We need help from MMS to resolve theses issues as soon as possible. 

       

       

       





       

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      POS and pharmacy software is still pending. Anytime we call the support it's takes many week to resolve the issues. we need help to fix our ECP and Pharmacy. Please we need help asap.  

       

      ***********************




       

      Business Response

      Date: 05/24/2023

      Dear All,

      On May 19th, 2023, ***************************- Director of Micro Merchant Systems called Harish and resolved his issue. They made an agreement that ****** will call Saeed if he has any other additional problems and they will work them out toghter to resolve. Please see attached conversation via Teams Message.

       

      *****************************

    Micro Merchant Systems, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.