Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was from an emergency room visit on 09/29/23. The hospital has awarded me with full financial assistance based on my poverty level income. This particular doctor/billing service was supposed to honor the financial assistance waiver by the hospital. They continue to send me bills despite hours of phone calls and 3 separate emails providing them with all the proof they need to excuse my amount owed. No one ever responds to my emails and when I call, I keep getting told to call back with no answers. This has been going on for three months. No one will give me supervisor names to try to contact someone who will do their job. The review team has denied me citing they did not receive the documentation in which I have proof of sending on three separate occasions. Worst and most unprofessional billing company ever.

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Progressive Emergency Physicians has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice on my credit report that a bill had been sent to collections. It was a medical bill from 3 years ago for 71 dollars that i had no knowledge of. I did not receive any bills in the mail and was never contacted regarding this remaining open balance. The original billing agency was progressive emergency physicians. I contacted them and they were unwilling to provide me any information about the bill and only that it was passed to a collections agency. The lady i spoke with, ************** was extremely rude and the worst customer service experience of my life. I then called the collections agency who told me they had no records of an outstanding balance and they passed the bill back to progressive emergency physicians. I called progressive emergency physicians back and they said they had no notes that I had called the previous week, so ************** must have deliberately not taken notes because she is terrible at her job and wanted to make this as difficult as possible for me and trying to sabotage me. *** also said when I called back that they did not receive the bill back from the collections agency. They were unable to tell me anything about my pending bill, they said to give them 30 days to investigate and they will get back to me. In the mean-time this is negatively impacting my credit report. It's absurd and extremely unprofessional that they would pass a bill to collections that I didn't even have knowledge of and then not know anything further about how I can settle the bill. The collections agency it was passed to has no open balance pending for me and PEP is unable to help in settling the bill. PEP is a complete scam that is actively trying to hurt my credit.

  Business Response

  Date: 03/08/2023

  Good afternoon.  We have reviewed the account in question and believe the complainant is responsible for the $71 balance due.  The amount due represents co-insurance from a paid medical claim.  We are not permitted to waive routine patient cost stare amounts.
  
  *********************************** * ********* ***
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  ** ************
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  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am willing to pay the balance, but the company is not able to tell me who currently holds the debt. The creditors they sent the bill to advised they sent it back to Progressive emergency physicians. I am more then happy to pay this bill so it doesn't impact my credit score, but they are unable to provide me with any bill or balance to pay. How can I pay the balance if they're unwilling to collect payment from me or tell me how I can make a payment to take care of the bill. Absolutely ridiculous.

  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/24/2023

  ******************,
  
   
  
  We apologize for the delay, as we were confirming Cascade is the appropriate contact. Please call **************, and Cascade's customer service team will refer you to the correct agency. You are also welcome to email their office at *************************.

  
  
  If you have any questions or need further assistance, please call PEP directly at ************.
  
   
  
  Thank you,
  
  PEP