Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been using aggressive cold calling sales techniques and have failed to stop calling us after we have repeatedly and politely declined their sales offers. They continue to call and become increasingly aggressive and persistent, especially towards our female staff. This company sells **** services. We already have a provider and this has been communicated. And, in using our software **** software I was able to identify that they have called us 41 times since Jan 1, 2025. Again, calling us after we have repeatedly declined and requested they no longer call us. I was not quick to file a complaint to BBB, rather confirm first that I had the correct business and data to support our *************, I called their headquarters a month ago and no one answered. on 4/2/25 they called again and I was here when they called. I politely explained the above and he hung up on me in the middle of requesting to stop calling (again).On 4/3/25, when I got back into work, I reached out to their online chat and was able to get a different phone number for their company (see pictures). When I called their support number, the woman was able to verify that they HAD been calling our business. I politely explained that calling someone 41 times (after they repeatedly declined and requested to stop calling) is not only excessive, but extremely aggressive and inappropriate and these business tactics need to be stopped. She said all the right things - that she would "speak to his manager" but I stated that it was just "******", there were plenty of others so it sounds like a company-wide sales tactic. I ended the call with asking once AGAIN to take our number of the call list. I felt compelled to report this as a result, so that other impacted businesses see that it isn't just their business. I have uploaded the 2025 call logs as well as my chat with them prior to getting the correct number to call.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We thought we were purchasing an agreement between blink, voice and ourselves unfortunately, our office manager signing agreement with ************************, which has no control over blink voice, but blink voice mustve sold our contract to leave capital the phone system hasnt worked properly since the day of installation and weve had 3 to 4 technical managers looking at the problem at this point we are hiring outside. Help to try to get this problem solved today. This system has caused us numerous problems with our customers, and if there was any recourse, we would sue blink voice, and leave capital we constantly missed calls and have tried vigorously to rectify the problem. We are at at this point now planning to replace this system with one that is a local system with local technicians that if there is a problem we can solve it. The computer emergency room located in ********. New York says the problem is with blinks software blink techs was telling us we needed to upgrade our Wi-Fi system, which doesnt really make sense because our phone system is linked in completely to hardwired into the internet, but we did upgrade the Wi-Fi system to know better service from the phone system. We originally had three phone systems installed because theyre problematic. Were only using one now and this one is probably the worst TECH was here today January 9 January 9, 2025 and hes still trying to fix it. Im wondering if all ******************* to pay that bill for us only thing we want is to ************************ to take their equipment back and leave us alone six months ago we wanted to return the two phones that we werent using and they said we couldnt do that until the end of the contract. The problem with blink is that they have no phone number so you cant call them and they answer their emails at their convenience, which is definitely their convenience and not the convenience of the customer. If there is a problem with the service anyone in business that w

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* **********