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Business Profile

Bottled Water Companies

Catskill Spring Water Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the earlier part of this week to inform the company I would be moving and had some empty containers which needed to be picked up. I was moving and wanted to settle a past due bill. I was advised someone would pick up the containers on Friday between the hours of 8 and 9am. I stay at my apartment to settle the payment. A man came to retrieve the empty containers. I asked how much was owed. I was given a total of $69.88. I asked how much was that in late fees. I would call and speak to someone about it. The guy then stated it didn’t matter who I spoke to they would tell me the same thing. I then stated I didn’t ask him that. He took my card charged the $60.00. I thanked him told him to have a nice day. He then stated His exact words was “I am the f****** guy you speak to on the phone. I am not taking off the f****** late fees. I don’t ever want to talk to you or look in your f****** face again.” Prior to his outburst I told him I still had one more container still in use. He stated he would not be picking up anymore containers he will charge me a container fee and send the sum of $9.88 to collections. He claimed I was rude yet I never cursed at him once. What I did say is he has a bad spirit which needs to be cleanse and a whole lot of prayer. He continued his rant all outside of my apartment. I use to call in to pay my bill. This guy would be rude to me for absolutely no reason. I stop paying my bill over the phone when I gave him my card information one day he stated we were good. Only to later call me back asking for my card information again. I ask I though we were good. He then said he wrote my card information down wrong. I felt very uncomfortable with my card information being written down so I stopped calling in my payments. I told him the next time the delivery was made I would make a payment then. When the delivery person came no one knocked on my door so I didn’t get to pay the amount owed. The guy today really has anger management problems. Rude

    Business Response

    Date: 04/19/2023

    Good Morning, The $9.00 this lady still owed us is not worth our time.  She's wrong.  I have proof.  Thanks for reaching out but her account is closed and we could care less about her rude, combative, gross self.  Thanks again!

    Customer Answer

    Date: 04/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 


    Regards, 

    ***** ******** 

Catskill Spring Water Inc. is NOT a BBB Accredited Business.

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