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Business Profile

Diagnostic Testing

ConMed Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** & Performance Source II, Ltd., 0n behalf of ****** Invoices #****** (9/15/2021) and #****** (12/28/2021) Chronology of their collection activities: • 11/09/2022 @ 2:17 pm o I received a call from a female that identified as Nancy. According to our inbound call log, the call originated from number ************* o Nancy stated she needed to talk to the office manager about past-due invoices. o I, the office manager, asked her for the name of the company on whose behalf she was calling and the invoice numbers in question, and quickly looked for the invoices she mentioned. I also looked for a record of the corresponding packing slips that are included with every shipment we receive. I did not find any records on the invoices, nor the corresponding packing slips. o As we order the majority of our supplies from ***** ******* but not all, I gave Nancy my email address and asked her to provide the invoices and proof of delivery for the “filters”. I told her that I would look into it. o I never received an email with the information I requested. • 12/01/2022 o On 12/1/2022, I received, via ** ****** *******, a collection letter on behalf of ******* sent by *********** ****** *** ***., located at **** * ********* ***** ***** ***** ******** ** ***** * ***** ********. See attachment “A”. o The letter dated, 11/30/2022, asked for payment in the amount of $555.81, for two separate invoices: #****** (9/15/2021) and #****** (12/28/2021), both listed on the text of the letter as well as on a statement attached to the letter. o No proof of delivery was provided; proof I have asked of Nancy in our conversation on 11/19/2022. o The same day, I emailed ******** Credit/Collections Department (at ****************************) indicating, as I have already told Nancy, that “we do not have any documentation on record of pick lists and/or invoices indicating we received either of the shipments”, and that if they still wanted ****** ******* ******* to investigate this further, we require: copies of the original pick lists, original invoices mailed/emailed to us, and most importantly, original receipts of deliveries made to our office by the carrier they used. See attachment “B”. • 12/18/2022 o On 12/18/2022, I received an undated letter from ******, which included another statement (dated 12/14/2022) listing the same two invoices: #****** (9/15/2021) and #****** (12/28/2021). No proof of delivery was provided; proof I have asked of Nancy in our conversation on 11/19/2022 and of ******’s Credit/Collections Department on my email dated 12/1/2022. See attachment “C”. o The letter indicated ****** will no longer accept Credit Card payments, and announced the two methods to pay, going forward. • 1/11/2023 o On 1/11/2023, upon my return from holiday vacation, I found an email from ****** Collections, dated 12/27/2022. See attachment “D”. o This email included copies of invoices #****** (9/15/2021) and #****** (12/28/2021). o Again, and for the third time, no proof of delivery was provided; proof I have asked of Nancy in our conversation on 11/19/2022, of ******’s Credit/Collections Department on my email dated 12/1/2022. As I stated on my 12/1/2022 email, we are requiring copies of the original receipts of delivery made to our office by the carrier they used. Copies of the invoices list *** **** *** as method of shipment, *** should be able to provide proof of delivery. In light of us at ****** ******* ******* not having any documentation on record of pick lists and/or invoices indicating we received either of the shipments”, and ****** continuing to ignore my requests for proof of delivery for both shipments (on 9/15/2021 and 12/28/2021), I am considering ******’s collection effort not a valid one. No payment will be issued without proof of delivery. ****** ******* ****** ******* ****** ******* *******

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