We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an ****** return that was one order and it came in three large boxes and we brought it to the ups store and they said we need three labels not one so we contacted ****** and spoke to three agents that said just use one label or the multi quick label ups provides but the store said no and the manager Lee K**** was rude to us on the phone was telling his employees not to take the package he was not kind at all to us as customers no tried to resolve my husband had to carry the boxes out and nothing was resolved and I have never been in such a rude uncomfortable situation in my life we are nice people just trying to return a package

    Business Response

    Date: 06/24/2024

    Unfortunately there are many customer who bring in packages for return where they have multiple boxes and one shipping label.It really doesn't matter what they 'think' ****** told them or even if ****** really did tell them certain things.  It is UPS that ships the packages and we are not to duplicate labels and put them on multiple boxes.  The is defrauding UPS.UPS requires that each package have a unique shipping label.  99% of the customers understand this and a vast majority of them actually call ****** while they are in the store.  As far as I know, and I have seen quite a few, I have never seen ****** not send them additional labels that we can print here and put them on the boxes.There, of course, are a few customers along the way that insist that it works a different way.  Oh well.  We simply cannot make everyone happy.

The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.