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Business Profile

Private Schools

Notre Dame Elementary School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our son enrolled in a private elementary school called Notre Dame. This was our 2nd year attending, and the payment process is pay in advance, billed every month around the 15th. We moved recently and decided to disenroll our son from the school and put him in the local public school. His last day was April 27th, he started the new school on April 28th. We made the first payment for his school in August for the $527.50 plus the nonrefundable enrollment fee. The August payment was for September, and so on and so forth. When I contacted the school about requesting May 2023 tuition refunded the finance person claimed that the payment I made in April was for April. I said I disagree, we started paying for his school a month before school started. Since then I tried to open up a claim through my bank but it was an *** checking account debit transaction they can't file a claim unless I used a debit card or credit card. I have reached out to the school multiple times since then with no response. I am simply requesting the prepaid May tuition in the amount of $527.50 I provided a bank statement showing the payment to Notre Dame in April. I have also included statements from FACTS showinh payments made showing the August 2022 payment.

    Customer Answer

    Date: 05/31/2023

    Email received from consumer states:

    I have contacted Notre Dame and the issue has been resolved. I am requesting to close/remove this case.

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