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Business Profile

Used Car Dealers

Ultimate Auto Sales and Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30th of 2021, I purchased a 2014 ***** ** from Ultimate Auto Sales. I paid around 12,000 for it. I provided an out-of-state driver's license and my insurance cards to receive my car, registration and title. It was getting close to the time when my temporary registration would expire so I began to call to see where my actual registration was and, in two months, no one ever picked up. I called, texted, and emailed, all to no avail. In November, my registration expired, so I drove back to the dealership and they then told me that the out-of-state license I provided wasn't sufficient to submit to the DMV. So I provided them with more identification and left. They said I would then have my registration in two weeks. Two weeks come and go, so I call multiple times and no one answers. Eventually, in early June, I get through and they tell me I need insurance cards with the current date on them. So I immediately provide them with that, and they then tell me it will be two more weeks till I get my registration. Then, nothing. I don't hear back from them and I don't receive my registration. I call and call but no one answers. I show up multiple times, but they've always closed hours ahead of when their schedule says they were supposed to. Eventually, in early July of 2022, I receive my title, but no registration. I contact the local DMV to see if I can register my car, but they tell me it has to be the dealer submitting the MV-82 form. So I call back multiple times and get no response. I once again make the hour drive to the dealership, just to find that they've closed two hours early. I've tried working with this dealer and I can no longer put up with their lack of professionalism and action. All I want is my registration so I no longer have to risk getting a ticket every time I start my car, but this dealer doesn't seem to nor never has seemed to care.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from them. They never transferred my plates and never got me the title. I've contacted the owner on numerous occasions and in return I've gotten attitude and the run around and excuses.

Ultimate Auto Sales and Repair is NOT a BBB Accredited Business.

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