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Business Profile

Hospital

Westchester Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a bill for ****** related to treatment my husband received at Westchester Medical Center for a broken wrist. I have attempted to pay this bill no less than four times, but they say they cannot take payment over the phone and they will not permit the transfer of credit card information through the mail. I was told that while they are experiencing this problem, they will not send the bill to collections. Well, today I received notice from a collections agency for this bill.They should not send a bill to collections when they are preventing me from paying the bill! This is outrageous.

    Business Response

    Date: 04/04/2025

    **** *********** was contacted at ************** regarding customer complaint ID ********, received on 03/31/2025, and a voicemail was left. The patient returned my call on Wednesday, 04/02/2025. During the call, I explained that I was addressing her complaint submitted to BBB. I clarified that the bill in question pertains to the WMC Advance Physician, which is associated with the physicians side. According to our records, there is no outstanding balance on her account, and no encounter has been sent to collections. Additionally, I confirmed that encounter ********** was resolved on 08/02/2024 for the amount of $250.00, There is no record of any encounter with a balance of $284.10. 
    I further informed the patients wife that I am not the appropriate contact to resolve this issue and that I would forward her complaint to the relevant department. **** *********** chose not to continue the conversation.
    The complaint has been forwarded to the appropriate individuals who will be better equipped to assist with this matter. contacts information was forwarded to are  ********* *******, ******************************* and ******** ***** ******************************************************. 

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/26 Appointment was made to see the opthamalogist a month in advance and we were told that the office accept self pay. The day of the visit we were seen and 2 appointments were given. We got home and told that both visits were cancelled because we could not afford self pay so they no longer accept self ****** father is unable to get the medical attention he need and is being told at this time to go somewhere else when we have wasted time waiting on an appointment.

  • Initial Complaint

    Date:03/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advised by my gynecologist to get an ultrasound for preventive care which the insurance usually covers at this medical office, I had this done at the same location on 2/1 but then got a 2 separate bills account#******** from this facility $85.93 one from WESTCHESTER MEDICAL CENTER and one for $164.07 from WMC APS the insurance could not cover all. I called the insurance and they said they received 2 separate bills like they were 2 different locations but it was for only 1 exam. It seems they created 2 different companies to overcharge insurance companies and patients. They created 1 company to charge for the machine and 1 company to charge for the person that turn on the machine. I am not sure how legal is this practice but to me is not fare to get 2 bills for 1 single exam.

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