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Business Profile

Renewable Energy

RWE Clean Energy Services, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

This profile includes complaints for RWE Clean Energy Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RWE Clean Energy Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have working with ********* company and their maintenance contractor ********** to repair my solar. This has been going on since January 2025 . They have turned my solar off because of a fire hazard because mod bare wires. I call both companies or email both to no avail to setup repairs. I never get a live person to talk too. I leave messages no returns calls or email requests. I am losing money every day because the system is not generating energy to reduce my energy costs. I am wits end with these people but am tied to them because some of this is warranty work that is covered by my original purchase. I need help to resolve this ******

      Business Response

      Date: 05/20/2025

      The message was passed along to the relevant team member(s) to address the situation.

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ConEd Solutions (formerly **************) installed solar system on my roof 3 years ago. My invertor stopped working this summer and had to be replaced through warranty. The invertor's manufacturer confirmed that they delivered the replacement invertor to the installer (ConEd Solutions). Now, the ConEd Solutions is not responding and is unreachable in the past few weeks: all phones are leading to voicemails that are full and do not accept new messages. I filled the online request form a few days ago but never heard back. The person I worked with is no longer with the company and the emails are returned back to me. The company was nice and easy to reach when they were installing (i.e. wanted my money). Now, good luck getting any help.

      Customer Answer

      Date: 11/10/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding ConEdison Solutions has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************

    RWE Clean Energy Services, LLC is NOT a BBB Accredited Business.

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