Reviews

This profile includes reviews for FUJIFILM North America Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FUJIFILM North America Corporation has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FUJIFILM North America Corporation

  200 Summit Lake Dr Fl 2 Valhalla, NY 10595-1360

• 

  FUJIFILM Canada Inc.

  600 Suffolk Crt Mississauga, ON L5R 4G4

• 

  Fuji Photo Film USA, Inc.

  1100 King Georges Post Rd Edison, NJ 08837-3731

• 

  Fujicolor Processing, Inc.

  11121 Elliott Pl Williamsport, MD 21795-4087

Review Details

• Review fromKelsey M

  Date: 09/16/2024

  1 star
  Absolutely terrible and will never be using again. Lost my negatives and customer service is acting like they have no record of doing so when I have order and tracking numbers for proof. They sent the negatives back to the store without developing them, I sent them back to get developed, and now they say they have no idea what I am talking about and no record of my photos. They didnt or wont even apologize for losing these precious photos of my life that I truly wish I had.

• Review fromRy G

  Date: 04/23/2024

  1 star
  Terrible film development and no customer service. Wont be using any of their products again.

• Review fromMonique C

  Date: 04/18/2024

  1 star

  Monique C

  Date: 04/18/2024

  Company was given my two films same day 4/5/24 in the same large envelope. I received first films, but never received 2nd film. After being constantly told the films will be back each passing day, they did not return. Today I was told that Fuji Films received film but there was nothing on film. I asked for number directly. I called. I was given different information from this woman. She tells me the company received film on 16th. I asked if I could call the store that I had been dealing with, on three way, she was ok with that. I spoke to the guy who was assisting me earlier and he continued with how the store said they didnt have anything on the role, but the lady from Fuji Films started to lie and say that she did not say they received on the 16th, she didnt know when she received envelope. The envelope did not have anything inside so they were sending back the envelope to the store. I get frustrated she tells me I should calm down after lying to me. I do not have my property back and I should not calm down. The original store doesnt have it and Fuji Films claims its in route. I was placed on hold for 20 plus minutes multiple times while that lady pretended to not know how to transfer me to the supervisor. When I was finally transferred to *****, the phone magically hung up. I had to call back, placed on hold again for 20minutes and didnt know ****** called my otherline. After being on hold, that is when I realized the missed calls. I had to call them again. I finally spoke to ***** after people did not know how to transfer me, so unprofessional, only for ***** to say that they didnt receive envelope until the 16th and nothing was in it. So now she is repeating with the lady said originally. I still do not have my films back and at this point Im making a complaint for their lack of professionalism and for possibly losing my film.

  FUJIFILM North America Corporation

  Date: 04/19/2024

  I am sorry to hear about the customers issue, but this is an inquiry that is outside the scope of this department's responsibilities. Please direct the customer to the appropriate social media channels, such as ******** and X (formerly ********* where they can leave a comment and expect a response regarding their issue. ******************************************** ********************************************************************************************

• Review fromXiaoqi J

  Date: 01/25/2024

  1 star

  Xiaoqi J

  Date: 01/25/2024

  Nightmare online order policy and customer support!I placed an online order a few weeks ago and received an email later requesting me to send a selfie with my ID over email. I had to call in to rule out scam as there is no safety guarantee for customer identity information nor prior notice of such requirements when we make purchases, yet the assistant replied that they had to avoid credit card scam and just 'comply or we cancel you'.I finally sent over my passport(cuz I don't have driving license with my address) and attached an extra utility bill to confirm my address. Then I got reply saying they don't accept 'foreign password'. I provided ID verification that even DMV accepted yet they just held my money for a while and refused to sell camera to me cause I'm not a US citizen?

  FUJIFILM North America Corporation

  Date: 01/29/2024

  Hello! I have looked into this matter. The customer has to understand that because of what we sell, we receive hundreds of fraudulent orders a week. Our policy is we have to vet each one and make sure the customer is in *******. We also have to verify that a stolen credit card is not being used.In the case of this customer, they were already told to make a second order and it would be approved since they supplied the utility bill. I do see a second order in the system as of today.

• Review fromJane D

  Date: 10/10/2023

  1 star

  Jane D

  Date: 10/10/2023

  Corporate greed at its finest. ****************** is abysmal and non existent. Have zero care to help you and will **** up on you if you ask to speak to a manager.

  FUJIFILM North America Corporation

  Date: 10/11/2023

  I am sorry the customer feels this way, but I do not see any mention of the issue they are complaining about.

• Review fromBrook K

  Date: 07/28/2023

  1 star

  Brook K

  Date: 07/28/2023

  Horrible customer service. I sent in a lens for repair in May and due to *****s failed attempts, the lens was shipped back to Fuji. *** called Fuji countless times and they constantly blamed *****. I couldnt get information from ***** since I was not the sender. However, Fuji would not provide me with any updated information. **** also wouldnt provide a loaner lens after I had kindly requested one.

  FUJIFILM North America Corporation

  Date: 07/31/2023

  The reason for part of the delay in the customer receiving their lens back is due to an error by the customer. The address given by the customer to ********************** did not have the Apt. number on it. This created a redirect by ***** to their security area. The rest of the delay is now due to ***** and them having to locate the lens and ship it back to Fujifilm. There is no mention in any of the log notes that the customer asked for a loaner. If there would have been, we would have been glad to ask ***************. to ship a lens at a one-time fee of $75 for as long as they would need it. There would be a charge because the shipping error was because of the wrong address supplied by the customer and not **********************. The normal Rental charge would be $100 for 3 days and $25 each day after.We are currently waiting for a reply from ***** on this matter. We do have images of the repair form filled out by the customer with the Apt. number missing.