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Business Profile

Charter Bus

VIP Trans Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction with the service I received from the VIPTransonline bus company.I booked a bus for a scheduled trip departing on 9/14/2024 from ************* ** to *****, ** for which I made full payment of 1450 in advance. However, I was made aware on 9/13/2024 that my reservation had somehow been messed up. I was told that there was no vehicle available and that I had to wait till about 4 PM to see if a vehicle at the mechanic would be available for use. This was unacceptable and so the booking was cancelled. This cancellation of the booking at the last minute due to the companys errors caused significant disruption to our plans and forcing me to incur additional costs.Their failure to deliver has not only caused inconvenience but also left me scrambling to secure alternative transportation at a much higher cost.Due to the cancellation, I had no choice but to book a new bus with another company, which cost me an additional $922. I would like the BBB to help me with the following:1. A **full refund** of the amount I initially paid for your canceled service.2. **Reimbursement** for the additional $922 that I had to pay to secure a replacement bus due to unavailability of the companys bus and last-minute cancellation.Ever since this issue, all attempts to get my refund have proved futile. I have called, sent emails and text messages. it has now been about 6 weeks since they could not deliver on their service and I still have not received my refund or any reimbursements for the additional incurred cost.I am at a loss as to what to do and I am hopping the BBB can collect my refund and my other costs for me. I have included screenshots of conversations with the company trying to collect my refund, proof of payment for the initial bus, email from VIPtrans confirming payment, proof of payment of the emergency bus and company logo and business info.Sincerely, ***** ****** Invoice number: **** **********

    Customer Answer

    Date: 11/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by VIP Trans Online regarding complaint ID ********.

    Sincerely,

    ***** ******

VIP Trans Online is NOT a BBB Accredited Business.

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