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Business Profile

Cosmetics Sales

Chaotic Cosmetics Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $126.18 CAD worth of makeup on July 13, 2024. I was at the end of undergoing chemotherapy and I was really looking forward to this order and it never was delivered. I contacted the shop when it was active. There was no reply, so I went on the ******** page a couple months later to inquire. I was limited to commenting in the post that advised everyone of slow shipping. It is January 21, ****************************************** any tracking changes.

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Chaotic Cosmetics Inc. regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st, 2024, I placed an order on the website for the face glow bundle and I paid $135.84. The pre order was said to he shipped out in spring. I have another email from Feb 12 and they said they were to ship out by April. Then nothing else came. I checked their face book and they said due to shipping delays, it will be shipped later but hopefully we would have it by summer. They said they would send out updates by emails... but i received nothing. I checked ******** and there were people complaining on why their comments were deleted. They had no replies and then the ******** post comment section was deleted on both Instagram and ********. I have not received any replies to emails, ******** messenger, or ******** post comments. There was a comment that said they received a shipping confirmation but it was not working before they deleted it. They have their website linked and the site is not available.

    Customer Answer

    Date: 12/12/2024

    At this time, I have been contacted directly by Chaotic Cosmetics Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    They have not sent me the refund yet. They sent a message a couple days ago saying they're going to send the refund along with the product as a gift but they have not said exactly when. They said it will be done but no date or time frame was confirmed.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im ******* of 2023 I bought a bundle of duo chrome lipsticks, I emailed two months later, and they told me theyd be shipping out soon. We had a couple more e meals back and forth, but for the past two months its been radio silence. Now, 7 months later, they are still not responding. I would like my money back. I spent ***** the order number is *****

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with chaotic cosmetics on Nov 28th 2022. My order number is ****. Some of the items I ordered were preorder so I was prepared to wait for my order. I recieved and email with the tracking number ****************************** on february 21st and my package still says it is in preshipment. I have emailed the company many times and keep getting a generic response they are sending out orders but they never check my actual order. The last time I emailed was April 29th and I have received no response as of June 20th. At this point I just want my money back or a new order to be sent. My order was $85.27

    Business Response

    Date: 07/10/2023

    Hello, We have addressed the situation with the customer and a new shipment is being sent out ASAP.

    We have notified all our customers about the shipment delays

     

    Thank you

     

    Chaotic Cosmetics Team

    Customer Answer

    Date: 07/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have not received any email communication or a tracking number for a new shipment 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    ************************************************************************




     

    Business Response

    Date: 07/17/2023

    Hello, the refund has been processed. 
    Please check your email and bank statements.

    sorry again for all the inconveniences. 

    thank you 

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a chrome lipstick in January of 2023 it had to be pre- ordered so I did. I have emailed the company now at least 5 times still no product I got this ****************************** tracking number that says the same thing it did in Feb. I paid ***** for it and still no product. It's now almost April.

    Business Response

    Date: 04/15/2023

    Hello to whom this may concern, We have addressed to all our customers and as stated directly on our WEBSITE that PRE-Orders for all items will take 1-2 months shipping and processing time DUE to manufacture time. This customers Item has been delivered ON April 12th, as shown in the screenshot attached. We are a smaller brand with a smaller team and we have also addressed this to all of our customer that there may be some delays but we are working as hard as Possible to satisfy every customer.

     

    Please let us know if you need any other information from us.

     

    Thank you

     

    ***********************************

    Chaotic Cosmetics Team

Chaotic Cosmetics Inc. is NOT a BBB Accredited Business.

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