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Business Profile

Factoring Services

Merchant Refi LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Merchant Refi LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Merchant Refi LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Merchant Refi LLC

      10 E. Merrick Rd, Ste 304 Valley Stream, NY 11580

      BBB accredited business seal

    • Merchant Refi LLC

      1010 Broadway Ste 101 Woodmere, NY 11598-1277

      BBB accredited business seal

    • Merchant Refi LLC

      118 E 28th St Rm 615 Manhattan, NY 10016-8447

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a few calls from various companies while I was in the process of acquiring business funding. I gave the opportunity to three companies that shared with me that they were direct lenders, and my information would not be shopped around to other companies and that my credit would not be pulled. I expressed my concern with each company that I did not want my credit pulled or my file shopped around before giving them any further information. However, I found out later that all of the three companies shopped my information around to other companies and my credit was pulled multiple times. The companies that did not have my consent to pull my credit include ***********, Merchant Refi, and Same Day Funding. They practice of each of these companies is unethical.

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************************



       

    Merchant Refi LLC is BBB Accredited.

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