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Business Profile

Granite Installation

FMI Marble & Granite Industries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a countertop with an ** edge (** cost $850 extra) from FMI on 12/28/2023, for our home project that started on 2/19/2024.After waiting weeks for FMI to come in and install a relatively small kitchen countertop corner area, and peninsula: one guy finally shows up on May 9, installs the wrong edged material in the peninsula, realizes the rest of the material was measured and cut incorrectly, and just leaves. We didnt find out what happened until 5:30pm that evening, when my mother got home from work and called me to ask why nothing was done right - including no ** edge, for which we paid extra. They had one job and got it completely wrong on day one. Whats worse is that the other construction workers did not go in that day, to give the countertop installer enough room to work (it's a small kitchen). So, an entire day of the project was completely wasted.We then wait another 2 weeks.Less than two days before theyre scheduled to come back for the installation (May 17), we get a notice from FMI that they suddenly cannot make the date work and are going to try to come in next Tuesday or Wednesday.Going to try. Next Tuesday *OR* Wednesday.Because of this second set-back from ***, we have to once again push all other items further out than originally planned.At this point, FMI has single-handedly delayed a project that would have wrapped up in 3 months. Every other vendor has delivered on or before schedule. But we've spent weeks waiting for FMI to deliver on a project they assured us was well within their scope of expertise - of course, however, not before taking our money upfront.They finally installed the countertop WITHOUT the ** edge on May 29. We have requested a refund through our contractor for the ** edge price of $850 (or at least partial refund). Never heard back.

    Customer Answer

    Date: 06/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Good evening,
    The refund check of $400 from FMI Marble has been cleared. 
    This complaint has been resolved. 
    Thank you very much for your support. 
    *******

     


     

FMI Marble & Granite Industries is NOT a BBB Accredited Business.

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