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Business Profile

Payment Processing Services

Merchant Bankcard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot contact this company to get them to stop these charges. their phone number ************ does not work and the form on their website is broken. They charge me over $300 a month on two ACHs every month. please advise. *****

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This merchant fraudulently charged our business bank account $99 and we have never done any business with them. I want a refund immediately

    Customer Answer

    Date: 02/16/2024

    Better Business Bureau:

    At this time, I have not been contacted by Merchant Bankcard regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Merchant charged me *****, even though I have no Account with this company.

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed my account over two years ago. They are still charging monthly fees but there is no number to contact anyone to correct.

    Customer Answer

    Date: 05/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by Merchant Bankcard regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This entity has been charging me $33.45 per month since April of 2021. The withdrawal description is very vague so I only recently caught this. As others have reported, I have not received any service from this entity for these monthly charges.

    Customer Answer

    Date: 04/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by Merchant Bankcard regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business account has been charged the last 2 months February 2023 and March 2023 for a merchant service that I have no business relation with. I do not know why these charges have been posted to my account. I have tried to reach out to this merchant using the phone number provided to me ***************) by my bank and get a recording that it is no longer in service. I would like to be refunded these fees as they are fraudulent.

    Customer Answer

    Date: 05/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by Merchant Bankcard regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know who this company is or why they are charging me $22.95 per month. I have been unable to reach anyone at this business

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business account has been charged monthly for at least the last year for a merchant service that I have no business relation with. I do not know why these charges have been posted to my account. I use a mainstream company that I have used for 7 years for all of my business-related processing transactions. I would like to be refunded these fees as they are fraudulent.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to discontinue the services. I closed most of my business and changed payment methods. This particular company seems to offer no benefits or any functional service yet I have been charged several years for it. I am not sure what I got for my money nor do I know of anything related to my previous processors of any service or benefits. It is only a direct deposit of ***** from my bank to theirs without any means to stop that other than a stop payment which I recently issued. I see no way to get my money back for years of being billed for apparently nothing. If there is a class action lawsuit, I would like to be a part. There is no functional email or phone. It must be a total scam.

Merchant Bankcard is NOT a BBB Accredited Business.

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