Complaints

This profile includes complaints for Parking Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parking Systems

  28 4th Street Valley Stream, NY 11581-1213

  
• 

  Parking Systems

  P.O. Box 160 Valley Stream, NY 11582

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday August 5th, around 3:30 I was a patient at ******************************************************************. I went to retrieve my car from the valet and noticed he was taking a very long time to get my car. The supervisor, ******, decided to see what was taking him so long. I was then that ****** (who was the driver) brought my car to me. Upon arrival, I noticed that the front of my car was badly damaged. He (******) called *************************** to report the accident. **** called (and texted) me to apologize and proceeded to tell me what to do.He told me to take my car to Phils Body shop to have car repaired and they will also give me a loaner car to use in the interim. I did not feel comfortable that my car there (which is my right under NYS law) so I took it to Meadowbrook Collision to have it repaired. **** gave me the information for claims service and told me to contact them. I called and spoke to ****** who emailed me the form to complete, which I did and emailed them back to her.They wanted me to take the car to their body shop, I did not feel comfortable doing so (as per NYS law , they cant make me use their shop), so I took it to a body shop that I am comfortable with. As a result, they got offended and is now dragging their feet for the repair. I called, texted and emailed, no responses-they are either in a meeting or not available. I have been without a car for 14 days and they have not provided a rental while I wait for my car to be repaired. This is very disgusting and unacceptable.

  Business Response

  Date: 08/28/2024

  Please be advised that this complaint has been addressed and the complainant's matter has been settled to everyone's agreement.  You may close you file on this complaint. 

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  The matter has been resolved. Thanks for your time. 
  
  ***********************- ****
  
  
  
   
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of 4/13/24 my wife and I visited the ** at ******************* and had our (less then 6 month old) 2023 ******* Santa Fe valet parked since at the time my wife was 7 months pregnant and unable to walk from the parking garage. After our visit we were returned our vehicle by the valet with damage to the front bumper. I immediately pointed out the damage as it was extremely noticeable on a brand new car. The valet directed me to file a report with the company, which I did in less then 1 week, I requested a police report at the time and was told by the valet that it was not necessary as he caused the damage and was very apologetic. As requested by the Valet "Claims Coordinator" ******, I attained an estimate from my autobody shop for the cost of the repairs which resulted to approximately $4200. After submitting all of the requested paperwork and estimate, I was advised by ****** that their independent appraiser would need to also examine my vehicle, and that the company will be making their decision after they create a value of the damage. After the inspection I was sent a notice via mail that the appraiser only valued the damage to my vehicle at around $740. On reading their estimate I noted that the appraiser used software from 1994 and only appraised my bumper as needing repair only. The damage to the paint and plastic of the bumper were past repair and warranted replacement to be in like new condition. Also the bumper was out of alignment with the front fender and hood which would warrant removal to realign it. By removing the bumper, the front facing camera system, forward facing radar and other various sensors would have to be recalibrated. I attempted to reach out to the company directly via email to the Vice President ******************* and did not get a response. For a company to admit fault then offer little to nothing to repair damage is not only unprofessional but unethical. I WANT MY VEHICLE FIXED PROP**Y AND BACK TO LIKE NEW CONDITION.

  Business Response

  Date: 08/21/2024

  Claimant was at ******************** ER at approximately 3:50 am with his wife.  Claimant states that upon returning to hie vehicle he noticed the damages.

  Claimant subsequently sent in an estimate for $4,338.00 from his body shop, North Star Auto Body.

  We sent out our insurance company's licensed appraiser who provided an estimate for $742.00.  The mount of $742.00 was offering in full settlement of the claim, but it was rejected by the claimant.  Claimant appealed our offer.  We reevaluated the claim and increased the hourly rate of labor and offered $842.00 in full settlement.  We also offered to repair the vehicle at one of the body shops that we do business for over 40 years, and we guaranteed all the work performed.  Additionally, we offered $45.00 toward the cost of a rental vehicle, if needed, during the time claimant's vehicle was being repaired.   

  Attempts have been made to resolve this claim.  We have provided the claimant with a few options.  Unfortunately, all offers have been rejected. 

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  Parking systems has offered to settle for an increased amount of $100 from the original offer of $742, which still leaves me with an extreme amount of out of pocket repair costs. Also they have only given me an option of taking my vehicle to a body shop that I am not familiar with. My shop at which I provided an estimate has been doing reputable and trusted work for myself and my family for over a decade. As per the response from parking systems, the have also offered to pay $45 for a rental vehicle which would additionally leave me out of pocket to cover a difference in cost. Their offer also only covers the minimal repair of the damage, not including if any underlying damage is present, which is noted on the estimate that parking systems as created since it does not include removal and realignment of the bumper. I feel that if there is underlying damage it would put my family's life in danger if work is not completed in its enitrety including inspection of underlying structures. The bumper is totally misaligned from the surrounding structures of the vehicle. Having no option to take my vehicle to a shop of my choosing takes away my feeling of security that the work will be done correctly. Lastly parking systems has given me a hold harmless agreement to sign if I accept any terms of their choosing. Which would leave any guarantee that work is completed totally void. Lastly as per section 2610 of the ************* law "an insurance company cannot require that repairs be made to a motor vehicle in a particular place or repair shop. You have the right to have your vehicle repaired in the shop of your choice." Their request to have my vehicle repaired at their own shop violates my lawful right. I have attached the hold harmless form, original claim form filled out by the parking systems employee which clearly noted damage observed and that the attendant caused the damage. I have also attached the independent appraisal that was done by parking systems and my estimate from my own body shop.

  *******************
  
  
  
  
   
  

  Business Response

  Date: 08/28/2024

  We have reviewed the complainant's rejection and comments regarding our first response to this complaint.

  We have gone over the original complaint and offer and the options we have available are as follows:

  1. Allow us to repair the vehicle at ****'s Body Works, guarantee the work and provide $50.00 per day towards the cost of a rental. Complainant would be given the corporate discount at Enterprise rental and we are confident he could secure a vehicle that would suit him best;

  2. Accept the amount of $842.00 which is our insurance company's appraisers estimate of the damage; or 

  3. Alternatively, Mr. *** can put the claim through his insurance company.  ************* carrier will settle the matter and subrogate his rights against the parking management company.  

   

  Customer Answer

  Date: 09/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I will only accept option to have the repairs done at ****** body works if the rental vehicle is covered totally and I do not incur any out of pocket costs for a suitable vehicle to transport myself and my family in the interim while the vehicle is being repaired. I would also like a scope of work that ****'s autobody will be performing AT YOUR COST along with a guarantee that the work would be performed correctly and that I will not be incurring any costs out of pocket to repair the damage to my vehicle while in your valet's care.  

  *******************

  
  
  
  
   
  

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visit **************************************************** 5/12 for a doc app. I use the valet parking as I did before. Upon picking up my car I notice a scratch on the passenger bumper. My car is a 2022 new *** x4 which I owned for about 3 months. Upon noticing the scratch I immediately went back to the guy who returned my car and ask him where was it park because there is a scratch on my car. I then requested to speak with the manager. The manager began denying that the scratch happened with them. I was certain it happened after I gave them my car. My car beeps for everything it get close to and it is brand new. I am sure someone parking a car that does not belong to them will probably bypass the warning beeps. The regional manager by the name of ******* told me he is going to request the video that will show if I pulled in with a scratch or not. He ask me to give him 1 to 2 days and he will be able to get back to me. A week pass I heard nothing from ******* or anyone in this company. I called 3 times two times speaking to a representative by the name of ******. She ask has ******* reach out to me I said no, now 2 weeks has pass. I am getting very angry now because I am getting the runaround. She said she will reach out to management regarding the situation. ******* finally called today 5/26. He starts by saying he was calling but his number might had came in as scam or block. I do not recall getting neither but I didnt want to go back and forth with him. He said he put a claim in to the owners the same day it happened which was 5/12. He also said it is not unusual for them to take some time with the claim. He stated that he wrote he do not feel the scratch happened there. I told him you do not have any professional training or mechanical history to make that judgement. I am sure it did.I ask him what about the video that you told me you will request to determine if the scratch happened there. He said oh I couldnt see anything form that video its on the roof and is too far.

  Business Response

  Date: 06/23/2022

   

  To Whom It May ***************** are in receipt of the Complaint # ******** regarding *****************************.

  Please be advised that the claim was reported on May 12, 2022.  However,through our thorough investigation, we found no evidence of this occurring at this location or due to negligence of our parking attendant.

  With that being said, in good faith to this customer and in an effort to keep our A+ rating with the BBB, we have offered to repair the car in one of our licensed and authorized repair shops, while guaranteeing all worked performed.

  Should you have any questions or comments, please do not hesitate to contact our office.
  

  Yours truly,

   

  *******************

  President