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Business Profile

Vitamins and Supplements

Zoyava

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order #****************** arrived with missing items. I contacted Zoyava thru the TikTok app I ordered it though. I explained that the bottles of vitamins are not all there. I dont know if they sent me returned products or what happened, but the bottles are short on count and had no protective coverings. I still have them in the package as I received them. Zoyavas response was~ I do not have to return the products and they are issuing a refund. NOTE~ I cannot return the product without their approval. they have to give me permission to return them, along with a barcode scan for the *** or ***** Then recently I noticed that they refused to refund my original form of payment which is my credit card stating that they did not receive the product back. How does that make sense. I was told by them not to return them, as well as they did not give me permission too return with the *** or **** barcode scan to return them and then they decide they are not refunding me because I didnt return something they told me not to return. I want permission to return them with the *** or **** barcode scan and I want my full refund of $38.24. Website says- Items returnable if defective or damaged. Zoyava is a verified seller. They also have on their website- This seller is legally required to supply products that comply with the information provided to you. Seller info~ Home Savvy LLC. I want my full refund as I was originally told I would get.

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through tiktok for vitamin supplements back on December 27, 2024. The only shipping process that has happened is a label was created. It has done nothing since that on December 31, 2024. I ******* this company and there are 5 ****** reviews of their orders not ever shipping and have been waiting 3+ weeks. They have made contact with the company and we all get the same email. I have attached my emails to show what they send back. I feel they are a scam. I just want my money back at this point. Who knows how many others are out there like me and the other 5 waiting for their products to ship.

Zoyava is NOT a BBB Accredited Business.

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