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Business Profile

Mason Contractors

Gary Spavin and Son

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Spaven Concrete for two sets of pre-cast concrete steps WITH
    dual handrails. One set for the street side exit of our home and one set for the yard/lake side exit of our home. Steps were to be delivered and installed 7/5/2024.

    On 7/5/2024 at about noon my wife called Spaven's office to find out what time
    steps would be delivered. Advised delivery would be delayed until Monday 7/8 as "handrails had not come in". I told Spaven that steps could NOT be placed using nine foot boom a smaller machine would be needed. I was assured: "What you tell us is what we will bring". Monday 7/8 my wife called the Spaven office again as I was concerned about the machinery tearing up our yard. We were told they had mats that would help distribute the machineries weight to minimize yard damage.

    Monday 7/9 at approx. 3pm Spavin and son showed up with steps on back of nine foot boom truck. NO handrails on steps. No small machine NO ground mats.

    I asked Spaven if he wanted to go to local store (1.5miles away) to purchase 3/4" plywood to use as mats. He did not want to do this. I asked Spaven if he would be willing to return to repair yard damage if I bought the materials. He did not want to do this.

    Spaven advised me that they had been doing this 'for years' and despite what I had arranged with their office it was his opinion that mats and a ****** would not limit lawn damage. Spaven failed to bring a saw capable of cutting the steps to size. Ultimately Spaven placed only the steps on the road side of my house.

    Spaven driving into my yard with his boom truck damaged my yard and I paid a contractor to fill in the ruts and seed the damage.

    Since July my wife has called Spaven several times as the steps that were placed on the road side do not have handrails even though we paid for handrails and our Insurance requires handrails on our steps.

    I WANT THE HANDRAILS I PAID FOR INSTALLED.

    Business Response

    Date: 11/07/2024

    Response taken by phone:  The handrails were ordered but didn't come in. I will refund him his money for them. 

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