Complaints

This profile includes complaints for Dimon & Bacorn Company of Binghamton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dimon & Bacorn Company of Binghamton has 3 locations, listed below.

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  Dimon & Bacorn Company of Binghamton

  444 Commerce Road Vestal Center, NY 13850

  
• 

  Dimon & Bacorn Company of Binghamton

  45 Oswego Street, Suite 302 Baldwinsville, NY 13027

  
• 

  Dimon & Bacorn Company of Binghamton

  93 Industrial Park Boulevard Elmira, NY 14901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have my belongings loaded onto a truck on 6/29/24. The movers informed me that not all of my belongings would fit on the truck and would need to be placed in overflow then transported to me at a later date. I was completely unaware of this being apart of the process. After speaking with Scott, he said that the my items would be transported to me after 7/4/24. I attempted to contact the office about the arrival date, but was not given any definitive answers for nearly 2 weeks. However, my card was debited for the total cost ($4204.75) on 7/5/24 and I didn’t receive a final contract. After mention of involving my attorney, I received a call from Scott on 7/18/24 informing me that my remaining items were to be delivered on 7/21/24. I also mentioned the need for partial reimbursement to compensate for the inefficient and unprofessional handling of my move on multiple occasions. Scott stated that he would speak with Kathy about this, but I never heard back from Kathy or Scott. I’m extremely disappointed in the lack of professionalism and effective communication. The delay in receiving my belongings impacted my ability to perform my job as a physician. I expressed this to the office and no one seemed to be concerned about that at all.

  

  Business Response

  Date: 07/29/2024

  We have spoken to ********* ******** about her move and a
  Good Will Offer.Our offer of $264.00 was rejected by ********* and we are working towards coming up with an acceptable amount between both parties.********* was disappointed that she was not told about the possibility of
  an overflow. We apologized and explained that we don’t know until the day of load.We sent ********* her completed BOL
  and her cc receipt right after her move.so that will allow ********* to be reimbursed by her employer for the relocationLastly, we will get TV stand returned to apartment so ********* can get her Security deposit back from landlord.We will continue to work on an amicable amount to reimburse ********* and that will be updated once agreement is made. 

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I did speak with someone from the company regarding my displeasure with my experience. However, I was dissatisfied with their offer, particularly because of the following reasons:1. There is a delay in my receipt of my security deposit from my previous landlord until receipt of their unreturned furniture. 2. The presence of only one mover during the delivery of my initial shipment that also required assistance from my relative with unloading my delivery. 3. The lack of effective and efficient communication regarding all aspects of utilizing the company’s services. 4. The financial burden that has been placed on myself.]
  
  Regards,
  
  ********* ********

  

  Business Response

  Date: 08/02/2024

  We were able to return TV stand to landlord so that task is now completed.We secured help to assist with unloading, the help was a no
  show. Driver performed unloading to complete move. Communication was effective and efficient up to and
  including loading. Communication did lack (delayed) with overflow portion as
  operations was trying to find a suitable delivery.Customer was provided a cost to move estimate prior to
  relocation. Financial cost was known prior to relocation.We will offer $500.00 to customer for inconvenience of mentioned and addressed items.

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********* **

• Initial Complaint

  Date:12/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Dimon and Bacorn to move my family from Williamsport, PA to a storage facility in Endicott, NY, with an extra stop to drop off some personal items that were not to go into storage. I paid them over $4000 for the move to occur on January 5, 2023 (loading) and January 6, 2023 (unloading). During that move, the movers forgot to set aside some of the personal items that were supposed to be dropped off at our residence (not the storage facility). These items were buried in the storage unit by the time I realized, and it would have taken a day of work for the crew to unbury them. After much back and forth with a manager, where they accused me of making the mistake for "not supervising" the crew during the unloading, they finally agreed to compensate us for the items that were buried in the storage unit. After about 6 months, we moved out of the storage facility ourselves and noticed MANY items (furniture and more) were permanently damaged. I submitted a damage claim on September 13, 2023, it is December 21, 2023, and I still have not received an answer to my claim. At this point, it is more about the principle of the matter and less about the money. My damage claim totaled $799 for multiple items. I also did not include some other items (storage totes, bookshelves, and more) in that total, just for ease of processing. After submitting my claim, I reached back out on October 27, 2023, to which I did not receive a response. I emailed again on November 3, 2023 and included the general service email. I received a phone call shortly after that stating I would receive an answer to my claim the following week. That did not happen. I sent another email on December 5, 2023 and still have not received a response. Absolutely unacceptable for a business to leave a customer waiting on the hook for 4+ months.

  

  Business Response

  Date: 01/08/2024

  Sent ***** ********* email on Friday attempting to resolve situation but as of this email we have not received a response.

  The attached documents include move bill of lading, ********** **** ******** ****** and Self-Storage delivery paperwork that Jason signed.  The ********** **** waiver states that we will move the items but due to the composition of the material there is no guarantee the items will withstand the move process.  When a move terminates at a self-storage unit the customer is responsible to inspect items as they are placed into unit as this is the termination of our liability once delivered.  If damages occurred they should have been documented there as we were not involved in move from self-storage to residence. 

  In emails provided by our Vestal office our Company has been responding to customers emails up until 12/21/23 regarding claim and we are looking for closure on this issue as well.  When move terminated at self-storage facility a shelving unit came off our truck badly damaged and we
  purchased him a new one at ********  

  We ask that Jason take another look at claim based off ********** **** waiver and delivery into Self-storage unit as we would like to settle this claim and move forward.

   

   

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********