Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor was hired to renovate and refinish 3 bathrooms, a basement, and the kitchen/dining room ceiling and floor per the scope of work document and agreed to provisions. Contractor was paid in full to complete the 3 bathrooms and basement but not one room has been finished, all rooms have fit and finish issues and the contractor intentionally broke the plumbing in the wall of the last 2nd floor bathroom they worked in and it is leaking into the 1st floor ceiling of the dining room.

  Business Response

  Date: 04/15/2025

  He has yet to pay $6000 on so called fully paid for work Has not communicated proficiently in the last 4 months, I have been trying to reach him and go back to finish the work and he doesn’t respond for days.  he has repeatedly called my employees slurs and horrible names Would drunk text and call late at night and complain even though he didn’t say anything during the day.  There is no intentional leaks anywhere, if he let me back into his house 4 months ago I would have ripped out that ceiling and found the leak he is talking about. only leak that I was present for was the sharkbite that he installed 5 years ago broke while turning the water back on to the house.  So I had to fix it.  Atleast 45% of the money is materials still installed in the designated rooms and payments were received after he checked the work was done.  

  Customer Answer

  Date: 04/23/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.    As you can read in the Brinser response, he does not take responsibility and address any point of my complaint. His response is very immature and unprofessional and he resorts to launching fictitious attacks against a paying customer. In fact, he is the only contractor that I've ever had that has yelled and screamed at me (a paying customer).  I've attached the original contract with my responses asking 'what about the other things we discussed when we walked through together'. That is par for the course. Everything that was supposed to be done was set on day one. Nothing was added late or after the work started.  Only one agreement with him was made. His company would fully renovate and refinish the rooms, and I would prime and paint my walls and ceilings. No other agreements were made with Brinser. He shuns his responsibilities and does not take responsibility for his poor communication. There is no proof of any off hour texts or calls. That is another lie.  I've had 2 contractors come through to review the poor work and quote quality repairs and fixing the fit and finish issues. Brinser is responsible to refund me or pay the selected contractor to fix his poor craftsmanship. 
  Regards, 
  
  ****** ******

  Customer Answer

  Date: 05/04/2025

  BBB asked the customer to tell us which points from the scope of work listed on the contract he says are not completed.   The customer replied with the following list:  Basement scope: Reframe and renovate the main room in the basement Add new Sheetrock and finish the walls Did not finish around the sump pump. Lay flooring Did not finish the floor properly over. the plumbing access plug. Did not finish any doorway threshold Add switches lights and outlets Did not add switches...Removed a critical one. Did not add outlets. Replaced the existing lights and wiring. Kitchen  - scope not done tear out existing and remove waste from the ceiling in the kitchen/dining room Install and plaster new ceiling  Cut holes in existing ceiling and 2nd floor plumbing is leaking into kitchen/dining ceiling Install new recessed lights 1st floor half bath Tear out and remove waste from the first floor bathroom (leave good sheetrock) Remove wooden trim @4ft on the walls and patch smooth Did not finish walls Replace the toilet, vanity, mirror, lights, outlets and accessories  Did not finish toilet install. Removed mirror and installed medicine cabinet. Installed electrical switch upside down. No accessory is level. New tile and trim Did not install new tile and did not install or finish trim. Existing tile was regrouted but excess was not cleaned off of the tiles. Master bath Tear out and remove waste from the second floor master bathroom Add new backerboard and moisture resistant sheetrock Mud and paint the walls/ceiling Did not finish wall prep.  Did not paint. Install shower kit and drainage Did not install shower door correctly. Not seated, doesn't close, magnets all on one side New trim Replace the toilet, vanity, mirror, lights, exhaust fan, outlets and switches Toilet leaks into 1st floor ceiling Removed medicine cabinet and replaced with flat mirror