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Business Profile

Excavating Contractors

Pooler Enterprises Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excavating Contractors.

Complaints

This profile includes complaints for Pooler Enterprises Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pooler Enterprises Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 14, The company did my driveway with asphalt, I had to Pay an additional $200.00, You can see up to by my trailer it is not rolled out properly, and the part of the driveway is uneven, at the end of the driveway it is uneven, I want them to repair my driveway, ALL of my neighbors and people walking by said it looks like Crap. A guy working with the company said it is like that because the asphalt cooled off when they rolled it, so if you know that then fix it. I know there is a hand roller they could have used to fix it. All I want it a driveway that looks good and not like crap, A worker came by and wanted to give me back my check I said NO keep it and just fix your mistake. I DON'T want my money back, I want them to fix their mistake

      Business Response

      Date: 11/28/2023

      We (Pooler Enterprises) were contracted to place asphalt on the common roads and selected driveways throughout the Creekside community.** ******** was one of the driveways to re-paved as well. The owner (*** ******) wanted additional work completed since here driveway was larger than the allowed area by ******** communities.We performed the extra work for $200.00. The owner was not happy the following day. I had my paving superintendent stop by & review here issue. Her complaint was a roller mark in the asphalt & something about it being uneven at the driveway.My super tried to explain there is nothing that can done it was just cosmetic & there is no structure problem. She called & e-mailed the office numerous times the next 2 days. I had my guys stop by & offer here the $200.00 check back as full refund. She would not except the check. As you will see in the attached pictures here driveway is more than fine.

      Customer Answer

      Date: 11/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I would like them to fix the isues I addressed,The roller area close to my trailer needs to be fixed, it looks like crap and needs to be fixed, the end of my drive 1 side is curved the other side is straight, and the end of my driveway is very crooked, parts of my driveway you can see it is uneven, you can see where it drops off, very un-professional, They need to fix their mistakes, They coud have fixed the roller issue but they chose not to, They can FIX their mistakes, ALL of my neighbors can see that it looks like crap and have told me. 
      Regards,

      *** ***** ******

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