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Business Profile

Hearing Assistive Devices

Miracle-Ear Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 96 year old mother was told repeatedly that her hearing aids were covered by ******** and the paperwork was being submitted on her behalf. Each time we went in we were told it was done, ******** was slow in writing checks, be patient. After waiting 4 months, we called ******** and were told no claims were EVER submitted on my mother's behalf, ******** does not partner with Miracle Ear, Miracle Ear knows that, my mother was scammed into believing she was covered. When we contacted Miracle Ear they said Medicare would cover her hearing aids; that too was a lie. ********** partners with ******** and my mother would have paid a $500 co-payment vs. a $6000 loan for her hearing aids. Repeated requests to resolve this have been ignored.

    Business Response

    Date: 06/04/2024

    The customer was told she had coverage through *********** not ******** or Medicare.   This is also why the consultant gave her the price of the hearing aids based on Tru Hearing pricing.  Tru Hearing has a co payment that is the customers responsibility.  The consultant and the Patient Care Coordinator also tried to explain to her.  There was no misleading or misrepresentation on our part.

    Customer Answer

    Date: 06/11/2024

    Better Business Bureau:
    I had to stop laughing after reading the last 'professional' response from Miracle Ear.  "All conversations with 96 year old client (who can't hear) were recorded regarding ********** options."  Did they record all the times they told her that they had submitted her claims on her behalf to ******** and be patient waiting for her check?  What a joke.  Can't deal with such liars and scammers.  

    They need the money more than we do.  Good luck.  

     
    Regards,
    ********* *********




    Business Response

    Date: 06/12/2024

    We deeply regret any frustration or inconvenience you and your 96-year-old family member have experienced with our services. It is our goal to provide the highest level of care and transparency to all our clients.  We appreciate your feedback, as it helps us improve our services and ensure better experiences for all our clients in the future.

    Customer Answer

    Date: 06/13/2024

    Better Business Bureau: I'm done, Thanks for trying to resolve this. ********* *************** *******

Miracle-Ear Center is NOT a BBB Accredited Business.

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